Senior Desktop Analyst

• Max term contract until November 2026
• Craigieburn, Victoria location
• Based in a highly functional Desktop Engineering and Support team, supporting payments, critical operations, and bank note systems

This role sits within the Desktop Support team and reports directly to the Desktop Team Leader. Due to operational requirements, the successful candidate will be based full-time at our Craigieburn site, with a commitment to 5 days on-site per week. The team is responsible for delivering high-quality end-user support across a dynamic and fast-paced environment.

About the role

• Provide Level 2 desktop support for hardware, software, and peripheral issues.
• Troubleshoot and resolve incidents and service requests in a timely manner.
• Deploy, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
• Support Windows OS, Microsoft 365, and other enterprise applications.
• Collaborate with other IT teams to ensure seamless service delivery.
• Maintain accurate documentation of support activities and asset management.
• Assist with onboarding/offboarding processes including device setup and user access.

About you

• Proven experience in desktop support or a similar IT support role.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and manage priorities on-site.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft MCP) are desirable.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close :

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