Ecommerce Customer Service Agent

3 days ago

Melbourne, Victoria, Australia Specsavers Full time $60,000 - $80,000 per year

Contract TypeFull time, Permanent

RegionVictoria

Job FamilySupport Office|Job Category Supply Chain

by‍24/10 2025

What you'll do

At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture. In 2025, we were proudly recognised as one of Australia's Best Places to Work for the third consecutive year and ranked 16th on Fortune's list of the World's 25 Best Workplaces.

  • Quarterly Bonus Scheme
  • Two free pairs of glasses
  • Birthday leave, Volunteer leave, Paid Parental leave
  • Health & Wellbeing programs
  • Fully funded Social Club – provides a wide range of activities throughout the year.

The role & team

Based at our Support Office in Port Melbourne, our Central Support team is a fun, close-knit, friendly and supportive group. They are now looking for an Ecommerce Customer Service Agent to join them on a full-time basis.

You will join a team who pride themselves on both their exceptional customer service skills, and their ability to build great relationships across our business. In this role, you will support the achievement of business quality objectives and customer service targets by acting as the first point of contact for all customer orders and queries. You will be a central point of communication for Specsavers customers by answering telephone calls, emails and chats promptly, managing them in a professional manner to provide "first time resolution" for enquiries inside/outside of regular scope.

The skills we are looking for:

  • Professional and customer focussed telephone skills (essential)
  • Previous experience within a professional customer service environment
  • High attention to detail and excellent verbal and interpersonal communication skills
  • Available to work full time at our Support office in Port Melbourne and on a rotating roster between the hours of 7am – 6pm, Monday to Friday
  • Highly competent computer skills with knowledge and experience using Microsoft Office suite, databases, electronic diaries, e-mail and Internet.

About Us

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it's a fun and positive place to work – why not have a look for yourself

Applicants for the role are required to have current working rights as per, relevant government legislation.

Is this you? Great

  • Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Local Agent Finder Full time $70,000 - $120,000 per year

    About roomrAt roomr, our team of dedicated professionals is focused on innovating and enhancing the way homeowners choose their real estate agents. We make finding the right real estate agent faster, smarter, and easier. We give homeowners the control and confidence to make the best choice on their terms.With roomr, our customers can compare local real...

  • Customer Service Agent

    7 days ago

    Melbourne, Victoria, Australia Global Retail Brands Australia Full time $40,000 - $60,000 per year

    We are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. We are actively seeking atwo Customer Service Agentsto join our team focusing on providing administrative support to all departments across our Support Office throughout the...

  • Ecommerce

    2 weeks ago

    Melbourne, Victoria, Australia Bell Plaster Supplies Pty Ltd Full time $90,000 - $120,000 per year

    Job Title: eCommerce Manager - Building IndustryLocation: Pascoe ValeCompany: Bell Plaster and Building Supplies Pty LtdFull timeAbout Us:We are a leading supplier in the building industry, providing top-quality materials and innovative solutions for construction projects. As we continue to expand our online presence, we are looking for a dynamic and...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Private Advertiser Full time $60,000 - $80,000 per year

    Company DescriptionClutch Industries is a leading clutch manufacturer headquartered in Coburg North, boasting over 70 years of expertise in producing OEM specification products to high-performance modular clutch systems. With a strong global presence, our Australian-owned company is renowned internationally for delivering superior products and...

  • Ecommerce Lead

    2 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time $80,000 - $100,000 per year

    Leverage your ecommerce trading and optimisation expertise to drive revenue growth and improve customer experience in the online retail environment.Client DetailsThis large organisation operates within the retail industry, focusing on delivering quality products and services to its customers. With a strong presence across Australia, the company is committed...

  • Ecommerce Manager

    2 weeks ago

    Melbourne, Victoria, Australia IsAlbi Full time $80,000 - $120,000 per year

    AtIsAlbi, we believe in bringing creativity, style, and innovation into everyday living. As a leading lifestyle, gifting, and homewares business, we are continuing to expand our digital footprint and are seeking an experienced eCommerce Manager to lead and elevate our online sales operations.This is a career-defining opportunity for a commercially savvy,...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Global-e Full time $50,000 - $70,000 per year

    We're looking for aCustomer Service Agentto join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At ourrapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...

  • eCommerce Manager

    4 weeks ago

    Melbourne, Victoria, Australia MYER Full time

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best....

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time $40,000 - $60,000 per year

    About the roleWe're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term basis hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time $45,000 - $60,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...