Customer Service Agent

1 week ago

Melbourne, Victoria, Australia Global-e Full time $50,000 - $70,000 per year

We're looking for a
Customer Service Agent
to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.

At our
rapidly expanding international company
, we're passionate about delivering outstanding service and we do it all in English.

That means all customer interactions and internal communications are 100% in English, so a
high level of written and spoken English
is essential.

What You'll Do:

  • Provide high-quality
    written support
    to merchants and end customers, no phone calls, just smart, thoughtful messaging.
  • Use
    logic, empathy, and efficiency
    to meet performance goals and deliver excellent service.
  • Identify and escalate
    urgent issues to your Team Leader to ensure smooth operations.
  • Share ideas and feedback to help improve team processes and the overall customer experience.

What We Offer:

  • A positive, energetic work environment with supportive teammates and engaged leadership.
  • Monday to Friday workweek, 9:00–18:00
  • Real opportunities for professional growth in a fast-growing, global company.
  • The chance to be part of a professional, ambitious, and fun team.
  • Attractive terms and a competitive compensation package.

Requirements:

  • Fluent English
  • both written and spoken, is a must.
  • Clear, kind, and concise communication skills.
  • Strong
    multitasking
    and
    time management
    abilities.
  • A proactive, problem-solving mindset with a service-first attitude.
  • A team-oriented spirit and a desire to learn and grow

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