Receptionist

4 days ago

Brisbane, Queensland, Australia Animal Welfare League Queensland Full time $26,096 - $130,878 per year

Not-for-Profit | Animal Care and Veterinary Services Award rate from $26.96 to $28.12 per hour

About Us

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity

Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a part-time Rehoming Receptionist to join our Ipswich Rehoming Centre. In this role, you'll support the Rehoming team in providing the highest level of customer service and care to our customers and their animals.

You'll be working with a team of highly skilled and passionate professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about directly impacting animal welfare, we'd love to talk to you.

Key Responsibilities

  • Answer incoming calls with strong professionalism and accurate information.
  • Transfer calls to the relevant department.
  • Provide strong face-to-face customer service and facilitate appointment setting.
  • Facilitate the impounding and reclaiming of animals
  • Ensure the register balances are reconciled at the end of each day.
  • Assist with preparing invoices and other documentation, as well as document management.
  • Replacing merchandise in the Rehoming store.
  • Complete a variety of general administrative duties
  • Responsible for opening and closing the reception area and ensuring it is clean and tidy.
  • Comply with all OH&S guidelines to ensure high standards of personal care are maintained
  • Ensure issues are addressed and conflicts resolved with a high degree of customer support.
  • Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.

Essential Requirements

  • Current Driver's Licence.
  • Strong experience in a high-volume volume intensive customer service environment.
  • A minimum of 2+ years of experience in administrative and reception roles.
  • Intermediate Microsoft Office Suite and IT systems ability (minimum).
  • Weekend shifts required
  • Experience with Local Governments, particularly council local laws - Desirable

Essential Skills and Attributes

  • Strong communication and interpersonal skills combined with the ability to resolve customer issues.
  • Demonstrated affinity with animals.
  • Demonstrated ability to work well with all levels of the team and wider organisation.
  • Ability to work independently as well as effectively contribute in a team environment.
  • Strong attention to detail.

Why should you join us?

At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, and vet discounts. Most importantly, every day you'll play an instrumental role in our lifesaving work.

Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.

EquityDiversity and inclusion are the principles guiding how we build our teams, cultivate our leaders, and build a culture of belonging where differences are valued.

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