Service Coordinator

2 days ago

Acacia Ridge QLD, Australia Richard Jay Full time $60,000 - $90,000 per year

Bring your service know-how to a team that values your service focussed skills

  • Full time position Monday to Friday work
  • Comprehensive training and development
  • Attractive incentive program
  • Flexible working arrangements on completion of probation

Join a national leader in commercial laundry equipment supplier, servicing and spare parts. At Richard Jay, we take pride in supporting our service teams across Australia - ensuring they have the tools, coordination, and backup to deliver exceptional results to our clients.

We are seeking a Service Coordinator who understands what it takes to keep service operations running smoothly. If you thrive in a fast-paced environment where no two days are the same, and enjoy supporting skilled technicians in the field, this role is for you.

About the Role:

In this key service role, you will be the link between customers, service technicians, and internal teams - ensuring that every service inquiry is handled efficiently and professionally. You will coordinate schedules, manage workflows, track jobs, and help maintain the high standards that define our service reputation.

Key Responsibilities:

  • Coordinate and schedule service calls and technician dispatch to meet customer requirements.
  • Be the first point of contact for service inquiries, updates, and parts requests.
  • Maintain accurate service records, reports, and job documentation.
  • Work collaboratively with field technicians, logistics, and admin teams to streamline processes.
  • Monitor service performance, escalate issues, and recommend improvements.
  • Enter and manage customer and service data in our central system
  • Support internal teams with spare parts and technical coordination

About You:

You are someone who takes pride in supporting technical professionals and understands the importance of efficient service delivery. You stay calm under pressure, think ahead and communicate clearly.

You will bring:

  • Customer facing experience gained from service roles, hospitality, retail etc.
  • Strong organisational and multitasking skills - able to manage competing priorities with confidence.
  • Excellent communication and customer service skills.
  • Your ability to problem-solve and think outside the box.
  • Solid computer literacy, especially in Excel and Microsoft Office.
  • A proactive, reliable attitude with strong attention to detail.
  • An understanding of service environments - whether in trades, maintenance, or technical operations.

Why Join Us?

As a second-generation Australian family business established in 1969, Richard Jay has grown into a national team of 50+ professionals supporting industries across healthcare, hospitality, government, and community sectors.

We offer more than a job - we offer growing national company with opportunities for growth. You will be joining a supportive, service-focused culture where teamwork and initiative are recognised and rewarded.

With warehouses and service hubs in every state, we are uniquely positioned to deliver fast, local solutions - and you will play a vital part in making that happen.

If you are passionate about service excellence and ready for a new challenge but do not meet all the criteria above, we welcome your application. Training for this role is provided for the successful applicant who meets the Richard jay values.

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