Exceptional Service Coordinator

2 days ago

Acacia Ridge, Australia Richard Jay Full time

**We want you to join our team**

**Providing laundry machinery, dishwashing and chemical dispensing solutions to a diverse range of businesses throughout Australia**

The Service Coordinator will be responsible firstly for managing the day-to-day operations of our busy service team.

You will plan and coordinate the delivery of Richard Jay’s services. You will build and maintain relationships with customers, working to continuously improve the level of service by ensuring that our customers' requirements and Richard Jay’s Service and Spare Parts targets are met.

Founded in 1969, Richard Jay is a wholly owned Australian company, internationally recognised for providing laundry machinery, dish washing and chemical dispensing solutions for hospitality, healthcare, government, and community operations of all sizes.

With a genuine national footprint (unusual in the commercial/industrial laundry industry) we understand that people are a business’s No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become a part of our national team.

This rewarding role comes with many benefits, one of which is working with our own technicians and contractors in the industry and a supportive management team.

**Key responsibilities and duties**:

- Responsible for daily planning and scheduling
- Coordinate Service technician’s daily activities
- Coordinate Contractors activities
- Responsible for ensuring all set policies and procedures are applied and adhered to
- Answering calls on behalf of the Service and Spare Parts departments
- Work cross-departmentally to research and resolve customer machinery issues.
- Able to de-escalate calls
- Logging and allocating service jobs for the Service technicians
- Responsible for posting all internal and external Service jobs
- Responsible for providing superior customer service, building, and developing relationships between service technicians, contractors, administration staff, customers and clients
- Ensure all timesheets and invoices from Contractors are processed in a timely manner
- Quoting service jobs and parts to customers
- Coordinating and assisting with yearly stock takes
- Identifying new business opportunities and reporting to management
- Keep management team up to date with current market trends
- General administrative and ad hoc duties as required

**Key skills, experience and qualifications required**:

- Proven experience successfully working in a service environment
- Experience in Preventative Maintenance agreements
- Excellent written & verbal communication skills
- Knowledge of Microsoft Office Applications with excel being essential
- An advantage would be knowledge in using Microsoft Dynamics
- Superior customer service skills, both internal and external customers
- Highly organised and structured, able to deal with multiple tasks and competing priorities
- Excellent attention to detail and results driven
- Vaccinated against COVID19.

**What’s on Offer**:

- Permanent position with an immediate start available
- Excellent working conditions + ongoing training and development
- Staff benefits including bonuses
- Staff discounts

If you have the skills and desire to work for a growing Australian owned company, please apply.

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