Service Coordinator

2 days ago

Acacia Ridge, Australia Richard Jay Full time

**Are you ready for a new challenge?**- Full time position Monday to Friday or Part Time options available
- Training support and team-oriented culture
- Attractive incentive programme
- Staff discounts

Join a dynamic and supportive team committed to delivering high-quality service and spare parts to our customers across Australia wide. We value collaboration, innovation, and ensuring our customers receive seamless experiences.

We are seeking a proactive and detail-oriented Service Coordinator to manage service operations with our service technicians, administration staff, customers, and clients.

Founded in 1969, Richard Jay is an internationally recognised family-owned business providing laundry, warewashing and chemical dispensing solutions for hospitality, healthcare, government and community operations of all sizes.

The ideal applicant will have had previous experience with general administrative duties, excellent communication and customer service skills with a focus on time management.

**Key Responsibilities**:

- Coordinate scheduling and dispatch of service visits, ensuring service technicians and contractors are effectively turning up to customers’ requests in a timely manner
- Act as first point of contact for customer service and spare parts inquiries
- Track and maintain accurate service records and reports
- Work with internal teams to streamline service processes
- Escalate service issues as needed and recommend improvements based on data and feedback
- Administration of customer service and order information into our computer systems
- Being a primary point of contact for all incoming service support and spare parts requests from internal and external customers

**Qualifications & Skills**:

- 1-3 years in service coordination, admin or a relevant customer-service role
- Strong organisational, multitasking, and scheduling abilities
- Excellent phone manner along with written and verbal communications skills
- Experience with service or CRM software
- Excellent customer service skills and customer follow-up procedures
- Be a methodical worker who has great attention to detail
- Be proactive, self-starter and reliable with an enthusiastic 'can-do' attitude
- Proficient in Microsoft Office Applications with excel being essential
- Able to demonstrate multi-tasking abilities, priority and Time Management in a team-work environment

An advantage would be knowledge in using Microsoft Dynamics.

As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become a part of our national team of 50+ talented individuals. Our workplace fosters a warm, collaborative culture with a focus on mentorship and a commitment to career progression.

Richard Jay is a wholly owned Australian company with a genuine national footprint - a rarity in the commercial laundry and warewashing industry. With offices and warehouses in every state, we alone are equipped to meet our client’s delivery and servicing needs locally and immediately. Richard Jay Group consists of Commercial & Industrial Laundry equipment, Sales and Service, JayChem a revolutionary chemical business and Symbio Australia, supplying chemical and cleaning solutions.

If you are a highly motivated and energetic person with previous customer service experience looking to be part of a successful team, then we would be delighted to hear from you.

  • Exceptional Service Coordinator

    2 weeks ago

    Acacia Ridge, Australia Richard Jay Full time

    **We want you to join our team!** **Providing laundry machinery, dishwashing and chemical dispensing solutions to a diverse range of businesses throughout Australia** The Service Coordinator will be responsible firstly for managing the day-to-day operations of our busy service team. You will plan and coordinate the delivery of Richard Jay’s services....

  • Service Coordinator

    5 days ago

    Acacia Ridge, Australia Richard Jay Full time

    **Are you ready for a new challenge?** - Full time position Monday to Friday work - Focus on providing outstanding customer care - Exceptional time management - Comprehensive in-house training - Attractive incentive/commission scheme Founded in 1969, Richard Jay is an internationally recognised family-owned business providing laundry, warewashing and...

  • Technology Service Coordinator

    2 weeks ago

    Acacia Ridge, Queensland, Australia Sime Darby Full time $104,000 - $130,878 per year

    Company :Hastings Deering (Australia) LtdAbout the RoleLooking to grow your skills in a varied and rewarding role? We're on the hunt for a Technology Services Coordinator to join our team on a 12-month maternity leave contract. No two days are the same in this role – you'll be supporting our technology services by coordinating machine onboarding, managing...

  • Training Coordinator

    3 days ago

    Acacia Ridge, Queensland, Australia Haynes Group Full time $45,830 - $96,000 per year

    We're seeking an experienced Training Coordinator to support a busy team within a leading heavy industry organisation. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing multiple priorities while maintaining strong attention to detail.You'll be responsible for coordinating and scheduling training programs linked to...

  • Project Coordinator

    2 weeks ago

    Acacia Ridge, Queensland, Australia Optimum Consulting Full time $48,000 - $60,000 per year

    Global Organisation servicing the Construction, Mining and Resources SectorSupport the Implementation of a Warehouse Management System6 Month Contract paying $45 per hour plus SuperAre you highly organised, proactive, and ready to play a key role in the successful delivery of a business-critical project? Our client is seeking aProject Coordinatorto support...

  • Office Coordinator

    1 day ago

    Acacia Ridge, Queensland, Australia Sime Darby Full time $60,000 - $90,000 per year

    Company :Hastings Deering (Australia) LtdAbout the RoleAs our Office Coordinator at Hastings Deering / Sime office (146 Kerry Rd, Archerfield), you'll play a pivotal role in keeping our Brisbane IT office running smoothly, while supporting our people and creating a positive, efficient workplace environment. In this role, you will:Lead by example – champion...

  • Supply Chain Coordinator

    2 weeks ago

    Acacia Ridge, Australia DuluxGroup Full time

    Feel proud to deliver excellent customer service in a role that really matters - Join a hardworking team, and stand shoulder to shoulder with people you trust - Be valued for expertise and delivering reliable results **So much good. So let’s make it better!** You might not have heard of us, but we're sure you know the high-quality brands and products...

  • Re-use Shop Coordinator

    5 days ago

    Acacia Ridge, Australia Endeavour Foundation Full time

    Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. _Our purpose is simple - make possibility...

  • Account Coordinator

    2 weeks ago

    Acacia Ridge, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...

  • Office Service Assistant

    1 day ago

    Acacia Ridge, Queensland, Australia Chill Factor Full time $45,000 - $60,000 per year

    Chill Factor is a growing company based in Acacia Ridge, servicing Brisbane and surrounding areas that has room for a proactive and organised Office Service Assistant.As an Office Service Assistant, you will be the backbone of our office operations, ensuring smooth coordination between our field technicians, clients and Service Manager.  This role presents...