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Customer Service and Admin Coordinator

2 weeks ago

Fitzroy North, Victoria, Australia KeepCup Full time $60,000 - $80,000 per year

At KeepCup, we've been campaigning against single-use since 2009, designing beautiful, practical products to enjoy coffee on the go. From our first cups sold at a Melbourne design market to becoming a global B Corp and category leader, our mission remains the same, to inspire the world to choose reuse.

We're looking for a Customer Success and Admin Coordinator to join our Melbourne team and help bring our campaigns, partnerships, PR activity, and social channels to life.

Reporting to the Commercial Finance Manager you'll champion the customer and process efficiency across the business. This is a hands-on, fast-paced role for someone who's highly organised, enjoys building and delivering efficient admin and process, and wants to see their work have a positive impact.

What you'll be doing

  • Customer service support across global markets.
  • Facilitating and improving administrative process for credits and returns, business expenses and payment receipts
  • First person to answer phones, assist with walk in sales and reception
  • Organizing 1% for the Planet team activities and social activities
  • Manage and support the facilities management of the office space
  • Operations assistance raising supplier invoices and ad hoc bookkeeping tasks

What you'll bring

  • 1–3 years' experience in customer service.
  • Experience in Hubspot, Cin7 and Xero and advantage.
  • Strong administrative skills and the ability to manage multiple tasks at once.
  • A hold and solve, solutions-focused approach and sharp attention to detail.

Why you'll love working here

  • Be part of a purpose-led, B Corp certified business making a real impact.
  • Work with a creative, passionate global team across Australia and the UK.
  • Beautiful Clifton Hill HQ with excellent coffee (naturally).
  • A supportive, values-driven culture that encourages learning and growth.