Rostering Officer

2 days ago

Putney NSW, Australia 23c5593f-a994-403b-9a6e-90c191b6b702 Full time $75,000 - $80,000 per year

About YouCare Disability Services

YouCare is a values-driven NDIS provider committed to delivering high-quality, person-centred support. We specialise in complex supports, high-intensity care, and building long-term, meaningful relationships with participants, families, and stakeholders. Our team culture is supportive, collaborative, and focused on professionalism, communication, and getting things right the first time.

Position Overview

The Rostering Officer is responsible for the effective coordination, scheduling, and maintenance of support worker rosters across YouCare. This role requires exceptional organisation, attention to detail, communication, and problem-solving skills. The Rostering Officer ensures participants receive high-quality, consistent services while balancing staff availability, skills, training, award compliance, and participant preferences.

This is a fast-paced, dynamic administrative role that directly supports our service delivery team and contributes to our quality and operational success.

Key ResponsibilitiesRostering & Scheduling

  • Build, manage, and maintain daily, weekly, and long-term rosters for all participants.
  • Match support workers based on participant needs, skills, behavioural/medical requirements, and continuity of care.
  • Manage unplanned leave, shift changes, and emergencies efficiently.
  • Ensure all shifts meet NDIS requirements, high-intensity skill matching, and internal policies.
  • Coordinate sleepovers, travel shifts, high-risk shifts, complex supports, and multi-staff rostering as required.
  • Forecast roster needs and proactively plan ahead for public holidays, weekends, peak periods, and staff shortages.

Communication & Coordination

  • Communicate roster updates to staff promptly via SMS, email, and internal systems.
  • Liaise with participants, families, and support coordinators regarding changes or concerns.
  • Work closely with Director, Registered Nurse, Operations Manager, Service Delivery Lead, and admin team to maintain smooth daily operations.
  • Support recruitment processes by communicating staffing gaps and availability requirements.

Systems & Compliance

  • Use rostering software to build compliant schedules.
  • Ensure rosters comply with SCHADS Award requirements, including:
  • Breaks
  • Overtime
  • Span of hours
  • Allowances
  • Travel/transport rules
  • Broken shifts
  • Maintain accurate records of staff availability, certificates, high-intensity training, and expiring competencies.
  • Support internal audits by ensuring rostering documentation is complete and properly recorded.

Customer Service

  • Provide friendly, professional communication with all stakeholders.
  • Respond to rostering enquiries in a timely and supportive way.
  • Maintain a solutions-focused approach when resolving roster conflicts or unexpected issues.

Job Types: Full-time, Contract

Contract length: 6 months

Pay: $75,000.00 – $80,000.00 per year

Application Question(s):

  • Experience working within the disability space.

Experience:

  • Rostering/Scheduling: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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