Client Liaison Officer and Office Administrator

6 days ago

Schofields NSW, Australia HHH Solutions Full time $49,900 - $85,720 per year

Position Title: Client Liaison Officer and Office Administrator

Reporting To: Director

Employment Type: Casual

Role Overview: plays a dual role in supporting both client engagement and organisational operations. This position is responsible for being the first point of contact for clients, families, and stakeholders, ensuring positive relationships and clear communication while also managing day-to-day administrative functions that keep the organisation running smoothly.

The role involves coordinating client onboarding, maintaining accurate records, and supporting service delivery teams with timely information. At the same time, it provides essential administrative support including documentation, scheduling, compliance management, and communication flow across the organisation.

This role is key to ensuring a seamless client experience and efficient internal operations, supporting the organisation's commitment to delivering high-quality, person-centred services under the NDIS framework.

Key Responsibilities:

Client Liaison Responsibilities

· Develop and manage accurate staff rosters based on client needs, staff availability, and award compliance

· Fill vacant shifts proactively and manage last-minute changes or unplanned absences

· Liaise with staff and managers to confirm shift coverage and ensure smooth service delivery

· Maintain shift records for payroll and billing accuracy

· Coordinate onboarding rosters, buddy shifts, and induction schedules for new staff

· Participate in the on-call roster to address after-hours rostering issues

· Act as the first point of contact for client and family enquiries.

· Build and maintain strong relationships with clients, carers, and stakeholders.

· Coordinate client onboarding, including service agreements, consent forms, and orientation.

· Provide information to clients about available services, supports, and funding options.

· Assist in resolving client concerns or complaints in line with organisational policies.

· Maintain accurate client records in CRM/Shift Care or relevant systems.

· Support service delivery teams by relaying client feedback and monitoring satisfaction.

· Liaise with allied health professionals, support coordinators, and external providers.

· Ensure compliance with NDIS and organisational standards in all interactions.

Office Administration Responsibilities

· Provide day-to-day administrative support to operations and care teams

· Maintain and update staff records, documents, and compliance files

· Assist with internal audits and ensure proper documentation is always available

· Support incident reporting processes and maintain relevant documentation

· Coordinate office logistics, meeting schedules, supplies, and filing systems

Job Type: Casual

Pay: $49,900.00 – $85,720.82 per year

Work Location: Hybrid remote in Schofields NSW 2762

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