Receptionist – Outbound Sales Focus

4 days ago

Melbourne, Victoria, Australia Love & Co Full time $45,000 - $60,000 per year
Receptionist – Outbound Sales Focus (Real Estate Industry – Northern Suburbs)

About Us 

Based in the Northern Suburbs, Love & Co, established in 1945, brings over 75 years of trusted real estate experience. We're currently in an exciting transformation and growth phase, driven by innovation and excellence in client experience. Our dedication to our team, clients, and community has earned us recognition as the Diversity Boutique Network of the Year (39 or fewer offices) at the 2021 REB Women in Real Estate Awards.

About the Role 

As a Client Experience & Reception Associate, you'll be the welcoming face and proactive voice of our agency—connecting with clients both in person and over the phone. This hybrid position blends front-desk administration with outbound client engagement, ideal for someone who enjoys relationship-building and wants to grow into a client-facing sales or property management role in real estate.

Key Responsibilities

  • Provide an exceptional front-of-house experience to clients, tenants, and landlords.

  • Handle inbound phone calls with professionalism and accuracy.

  • Conduct outbound calls to prospective clients, tenants, and landlords to assist with property inquiries, appointment scheduling, and service follow-ups.

  • Build rapport and maintain ongoing relationships to enhance client satisfaction and retention.

  • Provide administrative support to the Property Management and Sales teams.

  • Maintain a well-presented reception area and uphold the agency's professional image.

  • Contribute to the continuous improvement of client communication and service processes.

Qualifications & Experience

  • Strong communication and interpersonal skills—comfortable speaking with clients over the phone.

  • Prior experience in administrative or receptionist roles is advantageous.

  • Confidence in making outbound calls and engaging in professional client conversations.

  • Proficiency in Microsoft Office and willingness to learn new CRM platforms.

  • Reliable, well-presented, and a strong team player with excellent attention to detail.

Growth Path 

This role is designed as a launching pad toward a client-interacting career in real estate. Successful candidates will have the opportunity to progress into Sales Support, Leasing, or Property Management roles as they develop their client communication and outbound engagement skills. 

Culture and Perks at Team Love

  • Significant career growth opportunities supported by our partners & business leaders.
  • Salary Negotiable dependent on experience.
  • Highly supportive leadership team and professional environment.
  • Private car parking.

We're a true employee, customer, and community-centric organisation. We place the employee engagement piece at the center of everything we do. We embrace diversity, inclusion, and work-life balance to the core. We Love to have fun while we work and our ongoing learning & development programs ensure your long-term success in the business.

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