RTO Administrator/Student Support Officer

9 hours ago


Cannon Hill, Queensland, Australia Gallang Place Aboriginal & Torres Strait Islander Corporation Full time $60,000 - $80,000 per year

ABOUT US

Gallang Place is a not-for-profit Aboriginal and Torres Strait Islander community-based healing organisation established in 1994 to address intergenerational grief, loss and trauma experienced by Aboriginal and Torres Strait Islander families.

We also operate Gallang Education and Training RTO#40564 to provide targeted training in Mental Health and Counselling, expanding the capacity of community to deliver trauma informative and culturally appropriate healing across the country.

We offer our staff:

  • Experience in a leading and well respected not-for-profit Aboriginal and Torres Strait Islander community-based organisation
  • Supportive and inclusive work culture
  • Ongoing training and opportunities for professional development
  • Opportunities to travel to communities in Queensland
  • Excellent salary sacrifice benefits.

ABOUT THE POSITION

We are seeking an experienced and dedicated RTO Administrator with strong student support skills to join our RTO team. This role is integral in providing high-quality administrative support and delivering an exceptional student experience.

Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply to provide the most culturally appropriate supports for our clients. Please articulate your connection to country in your cover letter.

RESPONSIBILITES AND DUTIES

  • Proven experience in RTO administration and student support
  • Strong knowledge and experience using RTO Student Management System, preferably aXcelerate
  • A solid understanding of the 2025 Standards for RTOs, ensuring full compliance and strong attention to detail
  • Reception and phone communication experience, with the ability to manage enquiries efficiently and professionally
  • Strong work ethic and ability to work collaboratively as part of a team.

ABOUT YOU

Our ideal team member will have:

  • Knowledge of, and experience working with Aboriginal and Torres Strait Islander peoples, communities and ways
  • Demonstrated experience in an RTO administrative role
  • Excellent written and verbal communication
  • Great attention to detail and organisational skills
  • Relevant qualifications (e.g. Cert IV in Training & Assessment, Cert III in Business or higher) or a willingness to complete, will be highly regarded
  • Current Driver's License
  • Blue Card

No third-party applications will be accepted.


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