member services officer

3 hours ago

Cannon Hill, Queensland, Australia Australasian Society of Association Executives Full time $60,000 - $80,000 per year

About The REIQ
At the Real Estate Institute of Queensland (REIQ) we are proud to offer a supportive and highly collaborative team environment and are committed to promoting a positive work-life balance. We pride ourselves on our tight knit culture, where each member of the team is valued for what they add. We regularly celebrate our wins and look for any opportunity to bring our team together.

With more than 100 years' experience, The REIQ has been the state's peak professional association for the real estate profession since 1918. Today, we represent approximately 4,000 individual members, around 1,400 agency offices, and more than 15,000 property professionals.

We are currently seeking an enthusiastic Member Services Officer to join our team in our head office based in Brisbane.

About The Role

  • Working within a highly collaborative team
  • Administrative functions of membership operations
  • Opportunities for ongoing professional development
  • Reporting to the Membership and Customer Relationship Manager, you will provide high levels of support to members across multiple mediums, and will support the efficient functioning of the membership team by executing data cleansing and data management initiatives
  • So that you can best support our members, you will work closely with each department to gain and maintain a deep understanding of each service area.

Your Day May Include

  • Responding to membership queries through email, phone and live chat as well as direct inbound communication to the relevant internal team member
  • Managing and responding to customer enquiries, including members, students and consumers and take appropriate actions as required
  • Data maintenance and record keeping, including data cleansing activities
  • Undertaking engagement activities like outbound calls and attending member- facing meetings and events to proactively build relationships with members

Our Ideal New Addition Will Have

  • Minimum 2 years experience in a similar role
  • Experience with member services and IMIS software will be highly regarded
  • Demonstrated ability to understand and identify customer needs and communicate accordingly
  • Competent with Microsoft Office suite of products and CRM systems
  • Highly developed communication skills
  • Experience in real estate industry would be highly regarded.
  • Ability to work independently and as a part of a team

If this sounds like you we would love to hear from you To apply for this position, please send us your resume and cover letter
via SEEK here
.

We thank you for taking the time to send us your application for this role.

For more information about the REIQ visit

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