Customer Service Coordinator

4 days ago

Melbourne, Victoria, Australia Baiada Group Full time $60,000 - $80,000 per year

Baiada is a privately owned Australian Company providing premium quality poultry products throughout Australia. We operate throughout Queensland, New South Wales, Victoria, South Australia and Western Australia with our Head Office based in Pendle Hill.  Our brands include Lilydale Free Range and Steggles and support 14 Australian children's charities through the Steggles Charity Nest.

We're currently seeking a Customer Service Coordinator to join our team in Laverton North.This position reports to the State Sales Manager Victoria – Tasmania.

Key responsibilities (but not limited to):

  • Manage day to day operations in customer service / tele sales.
  • Co-ordinate and delegate to customer service/Tele sales team members.
  • Support the Sales Manager and step up when required if Sales Manager is unavailable.
  • Support team members at all times and providing a fair workspace.
  • To be responsible for the maintenance and growth of a given sales area by providing excellent customer service and follow-up to enquires.

Required Skills (but not limited to):

  • Ability to manage a small team in an office environment
  • Excellent personable skills
  • Excellent phone manner and customer service skills
  • Ability to resolve conflict situations calmly and professionally
  • Ability to resolve customer enquiries or complaints
  • Have a high level of computer skills
  • Experience using Microsoft Office including Excel and Outlook
  • Excellent verbal and written communication

Please note:Due to our strict biosecurity requirements, you must not have anybirds, pigs or poultryat home and be willing to maintain our quarantine policy and procedures.

To be eligible for this role, you must have legal right to work full-time (without restrictions) in Australia at the time of application. As part of the recruitment process and on-going employment, you may be required to undergo background checks to assess your suitability for the position. These checks may include verification of work rights, police check, medical assessments and/or drug and alcohol testing.  

**No agencies please

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