Service Coordinator

7 days ago

Melbourne, Victoria, Australia Just Better Care - Melbourne Bayside Full time $104,000 - $130,878 per year

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently in their home.

Just Better Care Melbourne Bayside is currently looking for a Service Coordinator to join our team in Mentone.  As a Service Coordinator you will play an important role in ensuring quality support services are delivered to our customers.

You will be responsible for coordinating and scheduling the delivery of services using our team of Just Better Care Support Workers. Just Better Care Support Workers play a key role in helping customers receive the care and support services they need. You will be the point of contact for our team of Support Workers, as well as clients.

What we offer:

  • Ongoing training opportunities
  • Team Lunches
  • Fun and supportive team

Key responsibilities of the role:

  • Managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
  • Liaising with customers, Support Workers and other service providers by phone/email
  • Providing support and direction to Support Workers to ensure a quality service is provided to the clients they support
  • Monitoring the implementation of individualised care plans for customers

Who we are looking for:

  • A customer service superstar – someone who is friendly, empathetic and has a positive attitude
  • Multitasking superstar – you will be happy to work in a fast paced work environment
  • Problem solving skills – the ability to think outside of the box and offer options to our clients

Experience in a similar role is not essential, as on the job training is provided.

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