Customer Service Coordinator
2 weeks ago
- Easy parking, good community spirit and regular team lunches.
- Convenient Dandenong South location
- Competitive remuneration, career development and an EAP program
Great People. Great Product. Safety Culture. Three very good reasons for choosing a career with Hitachi Global Air Power Australia.
At Hitachi Global Air Power Australia, we offer more than just a job - we provide a pathway to success and personal growth. Align yourself with a respected global brand with 320,000 staff worldwide, enjoying ample opportunities for career progression and continuous training. You'll thrive in a friendly and supportive team where camaraderie is celebrated, we know how to laugh and have each other's back.
Hitachi Global Air Power Australia is proud to offer every employee a range of benefits including competitive remuneration, career development and an Employee Assistance program.
Your new role awaits as a business support professional in our Customer Service and scheduling team in Melbourne.
About the role
In this busy role, you will be responsible for administration and scheduling activity for our field service Technicians. You will relish coming to work if you are someone who loves organising and wants to be part of a small but committed team; keeping your customers happy and the service team busy
On a typical day, you will organise service appointments for our technicians around Melbourne, liaise with parts coordinators to ensure all necessary materials are available, create work orders and keep customers up to date with progress of their job. You'll quickly get to know your customers and have the chance to build long-term relationships.
Other responsibilities include:
- Addressing customer queries and providing support
- Preparing pre-qualification contractor management forms
- Managing technician site access and induction requests
- Raising, scheduling, and maintaining work orders in our CRM system
- Providing service quotations to customer requests
This is full-time role starting 7.30 am.
About You
You will be someone who enjoys people contact and prefers to be busy. You take pride in being able to juggle multiple tasks and are looking for a role where you can take charge of your own priorities and get things done.
Ideally, you will have come from a trades, manufacturing, or technical business, however, we welcome applicants from other industries who can demonstrate passion for our business.
To be successful, you'll bring:
- Minimum 2 years of experience in a phone based customer service environment, where you've learnt how to manage customer expectations
- Great time management and ability to prioritise
- Experience with SAP or CRM systems would be of benefit but is not essential
- Confidence with MS Outlook and Excel
It goes without saying that you know your way around town so can anticipate travel times when booking mobile service technician visits. Experience in scheduling jobs would also be of benefit but isn't essential.
Your journey to success begins with Hitachi Global Air Power Australia, apply now
To apply for this job go to: & enter ref code: Applications close 09 October 2025
-
Customer Service Coordinator
2 weeks ago
Melbourne, Victoria, Australia CSE Global Full time $90,000 - $120,000 per yearCSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...
-
Sales and Customer Service Coordinator
1 week ago
Melbourne, Victoria, Australia Expert360 Full time $60,000 - $90,000 per yearTitle: Sales and Customer Service CoordinatorLocation: Melbourne, AustraliaWork Model: On-siteAbout Expert360:Expert360 empowers more than 42,000 (and growing) elite professionals around the world to find great work and be successful. Expert360 was founded in 2013 with a simple but powerful mission - to connect amazing people with great companies to get...
-
Complaints Coordinator
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per yearPrimary LocationVIC - Melbourne - 655 Collins StJob Description SummaryLooking for a Complaints Coordinator to join our team, contributing to profitability and growth of Service Stream by managing stakeholder complaints across a National Project.About the RoleAbout Service SteamService Stream is a leading provider of essential network and infrastructure...
-
Operation coordinator/Customer Service
5 days ago
North Melbourne, Victoria, Australia TESN International Freight PTY LTD Full time $60,000 - $80,000 per yearAbout UsTESN International Freight is a boutique freight forwarding and customs brokerage company with offices in Melbourne and Ningbo, China. With over 15 years of experience and strong Asia–Australia trade expertise, TESN provides end-to-end logistics solutions with exceptional service and transparency.About the RoleWe are seeking an organized and...
-
Works Coordinator
1 week ago
Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per yearPrimary LocationVIC - Clayton Job Description SummaryService Stream's Utilities division are currently seeking a Works Coordinator to join our growing company About the RoleThe Works Coordinator plays a critical role in ensuring the safe, efficient, and timely dispatch of field personnel to service calls, maintenance activities, and emergency...
-
Customer Service and Operations Coordinator
1 week ago
South Melbourne, Victoria, Australia Langdon Full time $60,000 - $80,000 per yearAbout Langdon Coffee Merchants.Langdon Coffee Merchants are a dynamic, passionate and entrepreneurial company with locations in Melbourne, Adelaide, Auckland and London. Young at heart, with origins steeped in heritage and trading experience. We pride ourselves on our ability to connect with roasters large and small and source from a diverse range of origins...
-
Complaints Coordinator
2 weeks ago
Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per yearAbout Service SteamService Stream is a leading provider of essential network and infrastructure services across Australia. We partner with major utilities and telecommunications companies to design, construct, operate, and maintain critical assets that keep communities connected. With a strong focus on safety, quality, and innovation, Service Stream delivers...
-
Melbourne, Victoria, Australia Champion Petfoods Full time $60,000 - $90,000 per yearJob Description:Mars: Where your Tomorrow Starts TodayMars is a family-owned business that has been making products for people and their pets for more than 100 years. We're behind some of the best loved brands in the world including MARS, SNICKERS, EXTRA, ECLIPSE, PEDIGREE, WHISKAS, DOLMIO, BEN'S ORIGINAL MASTERFOODS and ROYAL CANIN ORIJEN ACANA we are...
-
Melbourne, Victoria, Australia Mars Full time $60,000 - $80,000 per yearJob DescriptionMars: Where your Tomorrow Starts TodayMars is a family-owned business that has been making products for people and their pets for more than 100 years. We're behind some of the best loved brands in the world including MARS, SNICKERS, EXTRA, ECLIPSE, PEDIGREE, WHISKAS, DOLMIO, BEN'S ORIGINAL MASTERFOODS and ROYAL CANIN ORIJEN ACANA we are...
-
Learning & Development Coordinator
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per yearPrimary LocationVIC - Melbourne - 655 Collins StJob Description SummaryWe have an opportunity available for a Learning & Development Coordinator to join our People and Experience Team.About the RoleThis role is responsible for coordinating and delivering capability development programs—particularly across early career and leadership cohorts—and...
