Claims Specialist

• 123 Pitt Street Angel Place, SYDNEY, AU, 2000; MELBOURNE
• CLAIMS AND ASSISTANCE
• 9302
• Band B
• Micah Reynolds

Claims Specialist – Specialty

Sydney, New South Wales / Melbourne, Victoria

In this role, you will be responsible for supporting the Specialty Claims portfolio including marine, crisis management, fine arts and specie, A&H and other Specialty Lines. You will be collaborating with key stakeholders, driving value and benefit, collaborate closely with your manager, fellow claims handlers, practice leaders and product underwriters, and achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.

What you'll be DOING

What will your essential responsibilities include?

• Proactively manage Claims in accordance with AXA XL's Claim Handling Principles.
• Using technical skills, manage the complex and challenging claims within authority level and specialization.
• As claim file owner, collaborate with Claims Product Manager and Practice Leaders on large and complex losses to achieve optimum file outcome for the client and AXA XL, identify Large Losses and ensure all steps are taken to achieve the best outcome for the client and AXA XL (including those claims within authority level).
• Proactively manage expenses through thoughtful expense management and claims best practice.
• Active participant in Quality Review Process.
• Assist Underwriters with policy review and drafting, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
• Coordinate and manage communication with internal and external stakeholders to ensure the highest level of customer service and transparency.
• Produce internal reporting in support of best practice and reserving guidelines.
• Effectively manage, track and report on portfolio performance.
• Coach less experienced colleagues and be a role model in best practices.

You will report to the Specialty Claims Manager.

What you will BRING

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Experience: Solid direct (specialty) claims experience or other lines of commercial insurance.
• Sound knowledge of key product line(s) and regulatory environment.
• Up to date appreciation of the technical requirements of the role
• Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision making skills.
• Proven record of knowing what it takes to provide a consistently first-class customer service internally and/or externally
• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group
• First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences
• Demonstrates excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company
• Excellent diligence and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs
• Able to organize self (and others if applicable) including effective scheduling, prioritization, and time management skills, completing tasks to tight deadlines. Demonstrates a 'can do' attitude
• Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
• Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, PowerPoint

Desired Skills and Abilities:

• Experience in a Financial Services environment
• Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to extract & clearly articulate key points
• Displays a resilient and adaptable style, history of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
• The role would suit highly driven initiative-takers, with a powerful desire to challenge and deliver.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we do not just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see