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Community Claims Specialist

3 weeks ago

Sydney, New South Wales, Australia Allianz Insurance Full time $104,000 - $130,878 per year

Community Claims Specialist – Personal Injury | Sydney Metro

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most. We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

Role Overview

We are looking for a passionate Community Claims Specialist to connect workers with local community programs, helping them overcome barriers and achieve positive claims outcomes. This role is focused on supporting vulnerable workers and those with complex needs by providing a comprehensive return-to-health and work solution. The successful candidate will facilitate access to appropriate support networks, work with the claims team to achieve successful return-to-work and health outcomes, and provide face-to-face support at medical case conferences, complementing the claims process.

Key Responsibilities

  • Facilitate Access to Community Programs: Guide workers in navigating local community resources and assist them in accessing necessary support.
  • Build Strong Relationships: Establish rapport with workers to understand their unique situations and needs.
  • Collaborate with Claims Teams: Work strategically with claims teams to ensure seamless integration of community support into the claims process.
  • Provide Face-to-Face Support: Attend medical case conferences to offer direct support their needs are addressed.
  • Professional Interaction: Maintain professionalism in all interactions with internal and external customers.
  • Person-Centered Claims Management: Employ a person-centered approach, focusing on understanding and addressing the individual needs of workers.

About you

  • Demonstrated experience and knowledge in local community programs, government funded programs, and local charity supports to assist overcoming workers barriers.
  • Proven working experience in a social work or community engagement roles
  • Allied Health or Social Work qualifications
  • You have sensitivity and high level interpersonal and relationship building skills
  • Effective communication skills, and excellent organisational and time management skills
  • Proven understanding of how local current affairs and activities impact employers and their workforce
  • Comfortable working independently to achieve goals and desired outcomes
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.