Claims Specialist

1 week ago

Sydney, New South Wales, Australia Youi Full time $90,000 - $120,000 per year

Purpose of the role

The Claims Specialist manages each claim in their portfolio end to end using deep expertise to deliver the best outcomes for our intermediated customers

Up to 18 Month fixed term

Key priorities

  • Manage a portfolio of 120–160 Home and Landlord claims.
  • Provide exceptional customer service and clear communication.
  • Drive timely, cost-effective claim resolutions.
  • Build strong relationships with brokers, suppliers, and partners.
  • Recommend accurate reserves and ensure compliance with regulations.
  • Proactively manage risk and support a safe workplace.
  • Champion Youi's values while seeking ways to improve efficiency.

About you - Experience & Knowledge:

What we're looking for:

  • 2+ years' experience managing Home or Landlord insurance claims.
  • Strong knowledge of property claims legislation, regulations, and best practice.
  • Understanding of the insurance industry and broker relationships.
  • Customer-focused with solutions-driven, commercial decision-making skills.
  • Organised, self-motivated, and confident in managing priorities.
  • Degree desirable, but not essential.

Success in this role means:

  • Delivering great outcomes for customers and brokers.
  • Resolving claims efficiently and effectively.
  • Achieving strong financial and customer satisfaction results.

Ways of working

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

Sippy Downs & Fortitude Valley:

This role can be based at either our Headquarters in Sippy Downs or our Fortitude Valley office.

Sippy Downs: Free onsite parking, nearby public transport (bus), and close to shops. Plus, enjoy exclusive HQ perks

Fortitude Valley: Prime location on James St & Ann St, a short walk to the train station, with excellent public transport and proximity to Brisbane's best restaurants, bars, and shops.

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we're growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you're ready to make a difference, join us

  • Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
  • Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
  • Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
  • Career Growth – Career progression and paid study leave.

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don't accept unsolicited resumes sent to hiring managers.

  • Claims Specialist

    2 weeks ago

    Sydney, New South Wales, Australia KPMG Australia Full time $90,000 - $120,000 per year

    Claims Specialist - Claims and Workplace Health We help personal injury insurers and schemes, life insurers, general insurers, self-insurers and employers, navigate complex business issues, drive change and implement solutions that enhances performance. Your opportunity KPMG's Insurance Claims and Workplace Health practice is seeking an experienced claims...

  • Technical Claims Specialist

    2 days ago

    Sydney, New South Wales, Australia Marsh McLennan Full time $60,000 - $120,000 per year

    Company DescriptionMarsh McLennan (NYSE: MMC) is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps clients build the confidence to thrive through the power of...

  • Technical Claims Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Marsh Full time

    Join to apply for the Technical Claims Specialist role at Marsh2 days ago Be among the first 25 applicantsJoin to apply for the Technical Claims Specialist role at MarshDirect message the job poster from MarshWe are seeking a candidates to join our Public Sector claims team at Marsh Australia in the role of Technical Claims Specialist. This role will be...

  • Strata Claims Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Reo Group Full time $120,000 - $140,000 per year

    Title:Claims SpecialistSalary:$90,000 - $110,000 + super + bonus and moreCBD LocatedMinimum 3 years experience in Insurer / Agency side Strata Insurance ClaimsReo Group have partnered with a rocket ship of an insurance agency who are expanding their Claims team due to growth in both size, policies and new products.This isn't just another insurer, this is a...

  • Community Claims Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Allianz Insurance Full time $90,000 - $120,000 per year

    Community Claims Specialist – Personal Injury | Sydney Metro At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners,...

  • Claims Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Howden Group Holdings Full time

    OverviewAbout DUALDriven by a vision to be the world's best underwriting business, DUAL approaches the industry with a distinct perspective. Since our founding in 2004, we have fostered an entrepreneurial spirit that empowers our people to develop products, services and processes that deliver for our partners. We are known for giving back to the community by...

  • Claims Specialist

    1 week ago

    Sydney, New South Wales, Australia DUAL Australia Full time $90,000 - $120,000 per year

    About DUALDriven by a vision to be the world's best underwriting business, DUAL has always taken a different approach to our industry peers.Since our business was founded in 2004, we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products, services and processes that deliver...

  • Claims Specialist

    1 week ago

    Sydney, New South Wales, Australia Howden Group Full time $80,000 - $120,000 per year

    About DUALDriven by a vision to be the world's best underwriting business, DUAL has always taken a different approach to our industry peers.Since our business was founded in 2004, we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products, services and processes that deliver...

  • Senior Claims Specialist

    1 week ago

    Sydney, New South Wales, Australia Achmea Farm Insurance Full time $90,000 - $120,000 per year

    About UsAchmea Australia is part of the globally respected Achmea Group, with a legacy of serving 10 million clients worldwide and over 17,500 dedicated employees. Since 2013, we've been proudly supporting Australian agribusinesses with farm-focused insurance solutions. Thousands of farmers trust us for our commitment to helping them thrive, driven by our...

  • Claims & Compliance Specialist

    6 days ago

    Sydney, New South Wales, Australia The Disability Trust Full time $76,000 - $81,000 per year

    About the opportunity:embarc is a leading Disability Employment Services (DES) and Inclusive Employment Australia (IEA) service provider that proudly offers a personal and tailored approach to supporting people with disability, illness or injury on their employment journey.Reporting to the Claims Operations Lead, the Claims and Compliance Specialist is a...