Claims Specialist

About DUAL

Driven by a vision to be the world's best underwriting business, DUAL has always taken a different approach to our industry peers.

Since our business was founded in 2004, we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products, services and processes that deliver consistently for our partners. As a company we're known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events. Whatever you are looking for in a career, we want to help you do more.

Our philosophy is simple: we genuinely put people first and want our people to be the healthiest and happiest they can be, at work and at home. We aim to attract and retain the best talent, and support them to achieve their aspirations. It's how we grow our business and keep one step ahead of our competitors.

About the role

We're looking for a detail-orientated multitasker to join our Australian Claims Team as Claims Specialist. The focus of this role is to manage Financial Lines, General Liability and Cyber claims from notification through to resolution by providing professional, prompt, and courteous service to DUAL's broker clients and stakeholders.

This role will see responsibility for:

• Providing detailed threshold coverage analysis and advice, particularly where there may be issues of characterization, policy interpretation, exclusion operation or disclosure issues
• Timely and courteous verbal and written reviews and responses to broker clients
• Working with our key legal partnerships to Investigate and determine liability, quantum and a tailored strategy for resolution
• Establishing timely and accurate reserves
• Where applicable, instructing, directing and closely managing key legal partnerships on claims where appropriate
• Attendance at broker and client meetings to proactively discuss claims narrative and outcomes
• Attendance at mediation where required
• Discussing claims and defence strategy with Head of Financial Lines Claims and team leads
• Liaising with third party administrators in relation to notifications
• Discussing all aspects of past and current claims with Underwriters and providing advice on renewal and new business where appropriate
• Assisting Underwriters where appropriate in obtaining new business and maintaining existing broker relationships
• Engaging with multi-participant tower insurer markets
• Participating and providing Underwriter training where appropriate
• Providing timely and accurate internal updates and advice on your individual claims portfolio

About you

As an insurance professional with 3+ years of Financial Lines claims management experience, you will be a confident communicator who is passionate about delivering a high level of service to clients. Your people skills provide you with the ability to build and maintain relationships and negotiate as needed in tough circumstances.

As a well-organised individual, you will demonstrate managing multiple claims and enquiries with ease and enjoy working with different teams within the business to achieve shared success. You will have extensive experience in coverage analysis and policy interpretation coupled with experience in Australian litigation and dispute resolution.

We actively encourage applications from Claims Officers candidates ready to take the next step in their career, as this role offers a fantastic opportunity to embrace a new challenge and expand their experience in a dynamic and supportive environment.

How to Apply

Are you the right fit for this role and the DUAL Team? Tell us why in a short paragraph that you share along with your Resume to our HR Team.

What you might not expect…

At DUAL we value work/life balance, health and wellbeing, family and giving back, which is why our benefits are reflective of this. We provide employees with a competitive salary and benefits, which will be flexible and dependent on the successful candidate's individual skills and experience.

Our culture: people first

Our core values dictate how we live and work. We're a group with independence and people at its heart and we're a home for talent with a unique culture: the biggest small company in the world.

The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.

EEO Statement

Help us think differently. As a business we're on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.

Get in touch

To find out more about DUAL Australia including who we are, what we're up to and what we're about, head to the DUAL Australia website or visit us on our LinkedIn page.

If you're interested in this opportunity, please send your CV to us at or apply on our careers page.