Claims Resolution Specialist

2 days ago

Sydney, New South Wales, Australia Insurance Australia Group Full time

Create impact as a Claims Resolutions Specialist (CTP Claims)

Your Role

Join us as a Claims Resolution Specialist in CTP Liability and Disputes, where youll play a key role in delivering strategic legal services, expert advice, and effective advocacy throughout formal dispute processes. Youll drive timely, evidence-based decision that improves claims outcome and support cost-efficient resolutions, while contributing valuable insights to enhance our claims practices.

In this role, youll prepare submissions for Personal Injury Commission assessments, conduct internal reviews, and provide strategic advice on liability and resolution strategies. Youll monitor claims performance, identify trends, and lead continuous improvement initiatives in response to legislative and case law developments. As part of the CTP Liability and Disputes team, youll help deliver strong people, customer, financial, and risk outcomes that contribute to the overall success of CTP Claims.

This is a 12-month Secondment roleopen to candidates in Gadigal Country (Darling Park 2, Sydney).

Make sure to discuss all internal applications with your current manager before applying.

About You

  • Legal expertise in dispute resolution, with a deep understanding of relevant legislation and the ability to navigate complex legal processes confidently.
  • Tertiary qualifications in law or a related legal field.
  • Preferred experience in CTP claims and CTP dispute resolution, with technical proficiency in managing complex cases.
  • Capable of balancing business improvement initiatives with customer, regulator, and community expectations.
  • Ability to provide high-quality advice on liability, evidence, and resolution strategies.
  • Strong written and verbal communication skills, with the resilience to manage challenging situations and drive positive outcomes.

Applications close Monday, 20 October 2025 at 23:59pm AEDT.

Joining IAG, youll have access to a raft of benefits from across the group:

  • 5 myLeave days per year on top of annual leave
  • Dedicated career growth programs, including the award-winning IAG Academy
  • Work from home and many more flexibility options with myFlex
  • Discounts on every day and special occasion items
  • Great employee network communities
  • Community volunteer days and team volunteer activities
  • employment type eligibility criteria apply

About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Were ready for you. Apply today.

Learn more about who IAG ishere.

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