Claims & Compliance Specialist

About the opportunity:

embarc is a leading Disability Employment Services (DES) and Inclusive Employment Australia (IEA) service provider that proudly offers a personal and tailored approach to supporting people with disability, illness or injury on their employment journey.

Reporting to the Claims Operations Lead, the Claims and Compliance Specialist is a permanent, full time role which efficiently manages and processes claims across all sites, ensuring strict adherence to IEA DEED guidelines and driving compliance excellence. Our embarc footprint spans across NSW and VIC however the role can be based anywhere in Australia.

Key duties of this responsibility include:

• Process claims in a timely manner, including special claim requests for all sites, ensuring compliance with IEA DEED and guidelines.
• Ensure all quality and compliance checks are completed in a timely manner. This includes, but is not limited to: obtaining, reviewing, and submitting evidence for claims, phase moves, exits; reviewing all program summaries to ensure they are detailed and completed correctly; collating and updating all performance reports on a weekly basis.
• Track claims for all anchors for all IEA sites (including claims processed/not processed, wage subsidies, and claims for reimbursement, EAF, relocation assistance, etc).
• Support IEA staff with technical enquiries regarding claims and evidence requirements, including step-by-step instructions.
• Assist with Program Assurance audits by gathering documentary evidence and liaising with Employment Consultants to ensure compliance.
• Stay abreast of all compliance and regulatory aspects relating to IEA.
• Identify areas of risk and relay relevant information to management.
• Manage the tracking and processing of wage subsidies, including submitting them for reimbursement and adhering to all contract requirements, ensuring there is no financial risk to the business.
• Develop comprehensive training documents and checklists for all staff on claims management.

What you will bring:

Essential:

• Excellent communication skills both & written and verbal
• Sound knowledge of Microsoft Office Suite
• Strong organisation and process-oriented skills.
• Ability to set priorities and meet deadlines.
• Ability to liaise with diverse stakeholders
• Awareness and knowledge of confidentiality and privacy practices.

Desirable:

• Minimum 3 years experience in Disability Employment Services
• 1 year minimum experience in a claims management role (preferably in the community services sector)

Why work with us?

At embarc, we believe your workplace should reflect your stories, your goals, your strengths and your growth. That's why we offer a suite of benefits, rewards and recognition programs that offer something for everyone.

When you join our team as Claims & Compliance Specialist, you can expect:

• An attractive remuneration package between $76,000 to $81,000 (based on skills and experience).
• All the resources you need to succeed, including a laptop, mobile phone, and access to company vehicles.
• Generous salary packaging benefits of up to $15,900 for living expenses plus $2,650 for meal entertainment and venue each FBT year.
• Extra rest and recreation with 5 weeks of annual leave per year.
• An additional paid day off for your birthday.
• Flexible public holiday leave options to celebrate recognised days of religious or cultural significance.
• Access to an abundance of professional development opportunities.
• Access to a free reputable and confidential Employee Assistance Program for you and members of your immediate family.

Apply now:

To be considered for this opportunity, please submit a cover letter and resume detailing the skills and qualities that make you a suitable candidate for this position.

If you have any questions or would like further information about the role, please contact our Head of Quality, Claims and Compliance on

Applications close 5.00pm, Monday 13 October. However, shortlisted candidates may be contacted earlier than the closing date upon receipt of suitable applications.