Orthopaedic Medical Secretary/Practice Manager

2 days ago

Melbourne, Victoria, Australia Orthowork Full time $90,000 - $120,000 per year

We are excited to offer an opportunity for a warm, highly organised, motivated, and efficient Medical Secretary with a passion for patient care to step into an established Orthopaedic practice.

In this role, you will work closely with the surgeon and clinical coordinator to provide comprehensive administrative support and ensuring the seamless operation of the practice. Your contribution will be pivotal in maintaining an efficient workflow for the surgeon while delivering outstanding patient care and an exceptional overall patient experience.

The surgeon specialises in minimally invasive hip and knee surgery and specialises in enhanced recovery techniques.

Patient care is at the forefront of our approach, requiring the successful candidate to possess a kind, diligent and understanding approach to all patient interactions.

Due to our adoption of AI technology no audiotyping is required.

We are seeking 4-4.5 days per week (negotiable).

Key Responsibilities:

·      Primary point of contact for patients, hospitals and healthcare professionals

·      Coordinate the surgeon's schedule including appointments, diary management and operation bookings

·      Organise theatre lists

·      Oversee clinics ensuring smooth day-to-day operations

·      Manage all practice billing processes including health fund gaps and Eclipse

·      General administrative duties

Essential Criteria:

· years'experience as a medical secretary in the surgical field

·      Proficiency in using Genie Practice Management Software

·      Demonstrated commitment to outstanding patient care and service

·      Exceptional organisational skills and accuracy.

·      Effective management and co-ordination of surgeon's clinics and surgical bookings

·      Reliability with a strong work ethic

·       Excellent literacy skills

·      Capable of working both individually and as a team

·      Commitment to patient confidentiality

What we offer:

·      Competitive salary and benefits

·      Supportive and friendly culture in a dynamic healthcare setting

·      Modern workplace

·      Free on site parking

·      The opportunity to have a meaningful impact by ensuring the practice runs efficiently and patients receive the best care

·      Potential for some Hybrid work

·      Weekly afternoon or day off

·      Flexible start/finish time on certain days to help avoid traffic.

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