Receptionist/Medical Secretary

4 days ago

Melbourne, Victoria, Australia Lilac Health Full time $60,000 - $80,000 per year

About the role

We're seeking an experienced Receptionist/Medical Secretary to join our friendly team at Lilac Health in Essendon, VIC. This full-time role will see you providing exceptional administrative and customer service support to our medical professionals and patients. With your warm and welcoming demeanour, you'll be the first point of contact for our practice, ensuring a seamless experience for all.

What you'll be doing

  • Greeting patients and visitors in a warm and professional manner
  • Handling all incoming phone calls, emails and correspondence
  • Booking and scheduling patient appointments, maintaining the appointment calendar
  • Preparing and processing medical documentation and patient files on Gentu software
  • Management of theatre lists
  • Assisting with medical billing and claims processing
  • Maintaining inventory and ordering office supplies as needed
  • Providing general administrative support to the wider medical team

What we're looking for

  • Previous experience as a Receptionist or Medical Secretary, ideally within a healthcare setting
  • Minimum of 3+ years of experience as a Receptionist or Medical Secretary is required
  • Warm and friendly demeanour with excellent verbal and written communication skills
  • Strong organisational and multitasking abilities, with attention to detail
  • Proficiency in medical terminology and electronic medical record systems (Genie/Gentu)
  • Experience with Genie Solutions electronic medical record system is essential
  • Solid understanding of MBS and health funds
  • Knowledge of the Eclipse billing system
  • Sound computer skills, including Microsoft Office suite
  • Establish and maintain positive relationships with hospitals and anaesthetists
  • A genuine interest in healthcare and a commitment to providing exceptional patient care
  • Must have Australian work rights to be eligible for this position

What we offer

At Lilac Health, we are committed to supporting our employees' wellbeing and career development. In addition to a competitive salary, you'll enjoy:

  • Ongoing training and support
  • Flexible work arrangements
  • A collaborative and supportive team environment

Apply now

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