Head of Key Account

Why Tyro? 

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. 

It starts with You. 

Just like our customers, we're obsessed with the success of our people. So, when you come onboard, we'll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together  We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time. 

Step inside life at Tyro here.

At Tyro Health, our mission is simple but ambitious: to make healthcare more accessible for all Australians through the technology and solutions we build.

We know this is a bold goal. Improving access to healthcare isn't something that happens overnight - and it certainly can't be solved by technology alone. But we believe that the right tools, thoughtfully designed and responsibly delivered, can remove friction, reduce costs, and help more people get the care they need, when they need it.

We're not here to overpromise. We're here to make a difference - one improvement, one integration, one step at a time. And we're committed to working in partnership with providers, software vendors, insurers, and health system leaders to help build a future that's more connected, more efficient, and more patient focused.

This is what drives us.

As the Head of Key Accounts, Tyro Health you will lead and grow relationships with some of Australia's largest and most complex healthcare organisations. This is a high-impact role responsible for deepening partnerships, driving adoption of our fill suite of solutions, and uncovering new opportunities that shape the future of Tyro Health.

You'll manage a team of Account Manager (4), set the strategic direction for key accounts, and work closely with executives (CEOs, CFOs, COOs) in healthcare enterprises. This role demands strong industry knowledge, commercial acumen, and the ability to influence at the most senior levels.

• Own and Grow Strategic Accounts: Build, strengthen, and expand relationships with enterprise healthcare customers, ensuring Tyro Health is a trusted partner across their operations. 

• Drive Growth Opportunities: Identify, influence, and deliver new business opportunities – from product expansion to new-to-Tyro Health partnerships. 

• Executive-Level Engagement: Partner with C-suite stakeholders to align Tyro Health solutions with strategic business priorities. 

• Cross-Functional Collaboration: Work closely with product, technology, partnerships, and support teams to deliver tailored solutions that meet customer needs. 

• Team Leadership: Lead, mentor, and inspire a team of four Account Managers to deliver exceptional results. 

• Customer Advocacy: Be the voice of enterprise customers inside Tyro Health, shaping product evolution and service delivery. 

• Performance Management: Conduct regular reviews with key accounts, using data and insights to drive retention and growth. 

• Innovation & Integration: Influence and co-create solutions with PMS partners and internal teams, ranging from complex integrations to enterprise onboarding models. 

• Risk Management: Proactively identify and manage risks in day-to-day responsibilities, comply with Tyro policies and mandatory training, and role model positive risk behaviours to strengthen Tyro's risk culture. ​

• At least 10 years of sales experience ideally with a focus on enterprise health customers or financial services experience with exposure to transactional banking/merchant acquiring solutions. (Previous experience working in Health and/or Financial Services is a must.)

• A keen interest in process improvement and how to optimise process for efficiency.

• Excellent stakeholder management and negotiation skills.

• Excellent verbal and written communication skills.

• Strong organisational and planning skills in a fast-paced environment.

• Strong people management skills in a sales or account management function.

• Tertiary business or health related qualification.

What's in it for you? 

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You'll also receive: 

• A mix of in-office and remote working 

• Learning and career development opportunities 

• 16 weeks paid primary carers leave 

• 12 weeks paid secondary carers leave 

• Annual team-based volunteer day 

• Birthday Leave  

• Power Up Day (Additional day of leave) 

• Weekly team social events, snacks, craft beer and wine, ping pong and video games 

• Taco Tuesdays 

• Mental health and wellness initiatives 

• Novated leasing 

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you've got this far, then you might just be a great fit for us. Don't tick all the boxes above? That's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

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