Head of Account Management

1 day ago

Sydney, New South Wales, Australia The Placement Collective Full time $120,000 - $180,000 per year

Head of Client Partnerships

Lead Strategic Client Relationships | Drive Retention & Growth | Corporate Travel Leader

Are you a strategic relationship leader with a passion for delivering exceptional client outcomes? This is your opportunity to join a forward-thinking corporate travel management business, where you'll shape client strategy, inspire a high-performing team, and drive growth through trusted partnerships.

About the Role

As
Head of Client Partnerships
, you'll lead a national client management function responsible for delivering exceptional service, retention, and account growth across a diverse corporate portfolio.

You'll partner with key clients at executive level, aligning travel program performance with business objectives, driving innovation, and ensuring measurable value delivery.

Working closely with commercial, operations, and technology teams, you'll ensure clients experience best-in-class travel solutions backed by data insights and proactive service.

Key Responsibilities

  • Lead, coach and develop a high-performing Client Partnership team.
  • Build strategic, long-term relationships with senior stakeholders across key corporate accounts.
  • Oversee client retention, satisfaction, and commercial performance.
  • Identify growth opportunities through consultative engagement and strategic program reviews.
  • Collaborate cross-functionally to enhance client experience, process efficiencies, and product adoption.
  • Provide strategic input into client solutions, RFP responses, and business improvement initiatives.
  • Deliver reporting, analysis, and insights that demonstrate value and return on investment.

About You

You're a confident communicator, commercially astute, and passionate about client success. You thrive in a fast-paced, collaborative environment and enjoy leading others to achieve outstanding results.

You'll bring:

  • Proven experience in senior account management, client partnerships, or sales leadership—ideally within corporate travel, hospitality, or a B2B service industry.
  • Strong commercial and strategic acumen with the ability to influence at executive level.
  • A track record of achieving growth, retention, and high client satisfaction outcomes.
  • Excellent leadership and stakeholder management skills.
  • Ability to translate insights and data into meaningful client strategies.

Why You'll Love It

  • Work with a market-leading TMC with a reputation for excellence and innovation.
  • Collaborate with global brands and dynamic corporate clients.
  • Join a values-driven, people-first culture that celebrates initiative and collaboration.
  • Competitive salary package + performance incentives + hybrid flexibility.

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