MCCS - Client Service Advisor

ADSSI Limited has provided home and community services for over 35 years. Spanning across four locations in the Hunter and the Central Coast, we're a big organisation loaded with career opportunities, ranging from entry-level and traineeships to corporate and executive roles.

Together, our brands (Adssi In-home Support, Beresfield Community Care, Dungog & District Neighbourcare and Maitland Community Care Services) are an award-winning workplace. We deliver in-home aged and disability care services, including household help, personal care, respite, shopping, allied therapies, nursing, transport, social and community access, home modifications and maintenance.

Through our programs and a dedicated team of staff and volunteers, we support thousands of Australians to remain living safely and independently in their home and the local community.

About the Role

As a CHSP Support Advisor, you'll work directly with clients in their homes, building trusted relationships, developing tailored support plans, and coordinating services that empower independence, wellbeing, and quality of life.

You will:

• Conduct home visits to assess needs and build individualised care plans
• Coordinate and monitor service delivery aligned with program goals and budgets
• Promote wellness, reablement, and capacity-building for clients and their carers
• Work collaboratively with internal teams and external stakeholders
• Make a real, tangible difference in people's lives every single day

Why Join Our Maitland Team?

What you've heard about ADSSI is true – we're proud of our genuinely supportive and positive workplace culture. At Maitland, we're more than a team – we're like family.

You'll be part of a fun, positive-minded, and close-knit team that values connection with each other, our clients, and the local community.

What you'll enjoy:

• Comprehensive onboarding and tailored training
• Clear career progression
• Ongoing professional development
• Regular one-on-one support and team collaboration

About You

• Certificate III in Aged Care or Community Services (or equivalent) is desirable.
• Ability to deliver person-centred, enablement-focused care.
• Proven ability to meet performance targets while maintaining quality.
• Current NSW Driver's Licence and safe driving record.
• Solution-focused and proactive.
• Builds positive client relationships and engagement.
• Goal-oriented and motivated to help clients achieve outcomes
• Commercial awareness, including service pricing.
• Strong computer literacy with the ability to work across multiple client management systems
• Excellent interpersonal and communication skills with a warm, approachable style
• Exceptional organisational and time management skills
• Proficiency in Microsoft 365 (Teams, Word, Excel)

Why work with ADSSI?

• Guaranteed hours.
• Competitive salary package
• Eligible for $15,900 not-for-profit salary packaging plus a $2,600 meal entertainment card annually.
• Traineeship may be available to suitable applicants.
• Employees are also provided with a mobile phone, a uniform, PPE, access to flexible working conditions, an Employee Assistance Program (EAP) and a paid ADSSI day each year.
• 2023 X-Ref Best Workplace Award

We support diversity and inclusion in all our workplaces. Applications are encouraged from Aboriginal & Torres Strait Islander people, people with a multicultural background, people who live with disability or members of the LGBTIQ community.

As part of the recruitment process, you will be required to undergo a comprehensive screening and background check.

We are situated on Darkinjung, Wonnarua, Awabakal and Gringai lands and acknowledge the Traditional Custodians of this land. We pay our respects to the Elders, past, present and future, and recognise their continuing connection and contribution to this land.