Service Advisor

Service Advisor - Off Highway

Your New Opportunity:

Due to internal restructure, a fantastic full time, permanent role has come up for a Service Advisor to join our Off Highway Service team. You'll be based in our Hunter Valley Branch, working as a key liaison between our customers and our Service Technicians. You'll work with industry leading products such as MTU and Allison along with other brands and products The standard hours will be 10:30am - 6:30pm.

In this role you will:

• Have proactive communication with technicians and mine site customers daily - taking bookings, advising of progress and providing estimated finish times
• Provide accurate quotes to customers and provide timely follow up
• Process invoices upon completion of jobs
• Respond to phone queries in a fast, efficient manner
• Work with workshop staff to ensure Penske's top notch customer care standards are met and exceeded
• Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
• Work in partnership with the Service Manager and Technicians to manage WIP (work in progress) to increase efficiencies
• Model safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity and Care

About you:

• Enjoy and have passion for providing service advice and solutions, delivering excellent customer service
• Previous Off-Highway Customer Service experience will be an advantage, but not essential.
• Having a mechanical trade background would be advantageous but is not essential.
• Prior knowledge of one or more of our products would help, but we provide fantastic training
• Strong communication skills, written and verbal, with a knack for building personal connections
• Above average computer skills including the Microsoft Office suite, in particular Outlook and Excel.
• Previous mine site experience or exposure to the mining industry preferred
• Thorough attention to detail with the ability to work unsupervised in a fast-paced environment

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske

With over 1,300 employees across Australia and New Zealand, Penske is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence. We operate across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine. Penske is a leading distributor of premium power systems solutions from mtu, Detroit and Allison Transmission and the distributor of Western Star Trucks, Dennis Eagle and MAN Truck & Bus.

Be ambitious. We are.

Apply Now

We value and embrace diversity, equity and inclusion in everything we do

If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, Veterans, with Disability, and those who are culturally and linguistically diverse.

Require reasonable adjustments to the recruitment process? Please let us know.