Client Services Manager

2 weeks ago

Newcastle Maitland Hunter, Australia Strike Force Services Pty Ltd Full time $90,000 - $120,000 per year

About Us

Strike Force Services is an established facilities management company with 20 years' experience providing quality facilities management services to our clients in the mining and power stations industries, local councils and commercial businesses throughout NSW and QLD.

You can discover more about Strike Force Services at

Client Services Manager (CSM) - we are seeking a dedicated Client Services Manager to continue providing our quality cleaning services to our clients.

This is a full-time role based in the Hunter Valley NSW.

What's in it for you?

  • Leadership role in a growing facilities management company
  • Competitive salary with fully maintained company vehicle
  • You will be supported by our experienced Operations Managers and the wider team
  • Career development and progression within the company is encouraged and opportunities provided
  • A supportive team environment that unites to reach the desired outcomes

Key responsibilities of this role include, but are not limited to -

  • Successfully managing the delivery of our cleaning services and the teams that complete this to meet our clients' requirements over multiple sites in the Hunter Valley
  • Managing your time efficiently and effectively to fulfil your duties over multiple client sites and travel between sites
  • Ensuring client satisfaction and KPI's are met
  • Liaising with the team on site, supervisors, managers and support teams
  • Build and maintain strong client relationships
  • Promote and deliver a high standard of Health and Safety compliance
  • Adhere to and educate the team on Strike Force Services policies and procedures
  • Identify gaps and provide advice and support
  • Develop on-site procedures, establish and ensure standards are reached and track performance
  • Continuous improvement including ongoing training, development and support of employees
  • Conduct regular inspections and audits
  • Reporting and administrative requirements including rosters, time sheets, toolbox talks, etc. where required

To be considered for this role, we require the following from you -

  • Qualifications in leadership and management
  • Proven management skills and experience in a commercial/industrial environment
  • Commercial cleaning knowledge and experience would be advantageous
  • Risk management skills and experience
  • Strong leadership, decision-making and problem-solving skills
  • Highly developed communication, interpersonal and customer service skills
  • Ability to work autonomously, be pro-active and self-motivated
  • Have a high-quality standard and be hands on
  • Motivation and passion for your work performance, the results you deliver and development
  • Reliable, approachable and adaptable
  • Intermediate computer skills
  • Current Manual Drivers Licence
  • Successfully pass a full medical including drug and alcohol testing. We have a zero tolerance for drugs and alcohol and testing of this is ongoing throughout employment.

How to Apply

To apply please forward your resume along with a covering letter outlining how you meet the position's criteria through Seek.

SFS is an equal opportunity employer and welcome all diversity groups including Aboriginal and Torres Strait Islanders to apply.

To learn more about Strike Force Services, please visit

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