Dispatch Controller

4 days ago

Fitzroy North, Victoria, Australia Kinetic Full time $60,000 - $90,000 per year

Melbourne | Full-time
Location | North Fitzroy
Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.

About The Role
As a
Dispatch Controller
, you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.

Key Responsibilities

  • Coordinate bus and driver movements to meet service and network performance targets
  • Ensure all scheduled work is covered and respond to last-minute changes
  • Monitor and report on depot run-outs, ensuring timely departures
  • Manage driver schedules, leave requests, and compliance with fatigue guidelines
  • Support operational continuity by responding to incidents and service disruptions
  • Act as the first point of contact for drivers, providing guidance and operational support
  • Ensure accurate payroll processing for drivers, including overtime and variations
  • Assist with driver training and route familiarisation

About You

  • Experience coordinating large teams in a fast-paced environment
  • Strong organisational and problem-solving skills with a keen attention to detail
  • Proficiency in Microsoft Office and operational systems
  • Ability to work independently and as part of a team
  • Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone
  • Understanding of safety and compliance requirements in a regulated environment
  • Medium Rigid driver's licence and relevant authority (or willingness to obtain)

Why Join Kinetic?

  • Be part of a growing organisation committed to enhancing communities
  • Work in a fast-paced, collaborative environment where every day is different
  • Opportunity for career growth and development within the transport industry

Ready to take the next step in your career? Apply now

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