Service Manager/ service coordinator NDIS

4 days ago

Narre Warren, Victoria, Australia Monash Homecare Full time $80,317 - $100,364 per year

About the Role

Monash Home Care is seeking an experienced and motivated Service Coordinator / Service Manager – NDIS to join our team in Melbourne, VIC. This role is responsible for overseeing the coordination and delivery of high-quality NDIS services, ensuring participants receive the right supports to achieve their individual goals.

As a Service Coordinator / Service Manager, you will lead service delivery, manage participant plans, and build strong relationships with clients, families, and providers. This is an excellent opportunity for someone with strong leadership skills who is passionate about making a difference in the disability sector.

What We Offer

At Monash Home Care, we are committed to supporting our staff and creating a positive, professional environment. Benefits include:

Competitive salary package

Flexible work arrangements – full-time, part-time, ABN & contract options

Ongoing professional development and leadership training

Employee assistance program (EAP) and wellbeing support

Supportive, collaborative and inclusive workplace culture

Key Responsibilities

Oversee and manage the delivery of NDIS services to ensure participant needs and goals are met

Lead and support a team of staff, ensuring high standards of care and service delivery

Develop, monitor and review service plans in collaboration with participants and families

Liaise with service providers, agencies and community organisations to coordinate supports

Ensure compliance with NDIS standards, policies and Monash Home Care procedures

Manage reporting, documentation and record-keeping requirements

Drive continuous improvement and contribute to the growth of Monash Home Care's NDIS services

About You

We are looking for a proactive, professional and client-focused leader. Ideally, you will bring:

Relevant qualifications in community services, disability, social work, management or related field

Minimum 2 years' experience in a service coordination, service manager or leadership role within the disability/NDIS sector

Strong understanding of the NDIS framework, compliance requirements and service delivery standards

Proven leadership skills with the ability to support, motivate and manage a team

Excellent problem-solving and decision-making skills, with a focus on achieving positive outcomes

Strong communication and interpersonal skills with the ability to build trust and rapport

Proficiency with case management systems and digital tools

Current driver's licence and willingness to travel as required

How to Apply

If you are an experienced leader who is passionate about empowering people with disabilities and driving quality service delivery, we would love to hear from you. Apply today and join Monash Home Care as our next Service Coordinator / Service Manager – NDIS.

Employer Questions

Your application will include the following questions:

Which statement best describes your right to work in Australia?

How many years of experience do you have in the disability/NDIS sector?

Do you have experience in a service coordination or service management role?

Do you hold a current Australian driver's licence?

Do you have a valid Working With Children Check?

Do you have a current NDIS Worker Screening Check?

Do you have a recent National Police Check (Police Clearance)?

What are your salary expectations?

How much notice are you required to give your current employer?

Job Type: Part-time

Pay: $80,317.77 – $100,364.87 per year

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

Expected Start Date: 07/09/2025

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