Service Manager/ service coordinator NDIS
4 days ago
About the Role
Monash Home Care is seeking an experienced and motivated Service Coordinator / Service Manager – NDIS to join our team in Melbourne, VIC. This role is responsible for overseeing the coordination and delivery of high-quality NDIS services, ensuring participants receive the right supports to achieve their individual goals.
As a Service Coordinator / Service Manager, you will lead service delivery, manage participant plans, and build strong relationships with clients, families, and providers. This is an excellent opportunity for someone with strong leadership skills who is passionate about making a difference in the disability sector.
What We Offer
At Monash Home Care, we are committed to supporting our staff and creating a positive, professional environment. Benefits include:
Competitive salary package
Flexible work arrangements – full-time, part-time, ABN & contract options
Ongoing professional development and leadership training
Employee assistance program (EAP) and wellbeing support
Supportive, collaborative and inclusive workplace culture
Key Responsibilities
Oversee and manage the delivery of NDIS services to ensure participant needs and goals are met
Lead and support a team of staff, ensuring high standards of care and service delivery
Develop, monitor and review service plans in collaboration with participants and families
Liaise with service providers, agencies and community organisations to coordinate supports
Ensure compliance with NDIS standards, policies and Monash Home Care procedures
Manage reporting, documentation and record-keeping requirements
Drive continuous improvement and contribute to the growth of Monash Home Care's NDIS services
About You
We are looking for a proactive, professional and client-focused leader. Ideally, you will bring:
Relevant qualifications in community services, disability, social work, management or related field
Minimum 2 years' experience in a service coordination, service manager or leadership role within the disability/NDIS sector
Strong understanding of the NDIS framework, compliance requirements and service delivery standards
Proven leadership skills with the ability to support, motivate and manage a team
Excellent problem-solving and decision-making skills, with a focus on achieving positive outcomes
Strong communication and interpersonal skills with the ability to build trust and rapport
Proficiency with case management systems and digital tools
Current driver's licence and willingness to travel as required
How to Apply
If you are an experienced leader who is passionate about empowering people with disabilities and driving quality service delivery, we would love to hear from you. Apply today and join Monash Home Care as our next Service Coordinator / Service Manager – NDIS.
Employer Questions
Your application will include the following questions:
Which statement best describes your right to work in Australia?
How many years of experience do you have in the disability/NDIS sector?
Do you have experience in a service coordination or service management role?
Do you hold a current Australian driver's licence?
Do you have a valid Working With Children Check?
Do you have a current NDIS Worker Screening Check?
Do you have a recent National Police Check (Police Clearance)?
What are your salary expectations?
How much notice are you required to give your current employer?
Job Type: Part-time
Pay: $80,317.77 – $100,364.87 per year
Work Authorisation:
- Australia (Preferred)
Work Location: In person
Expected Start Date: 07/09/2025
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