Team Leader

18 hours ago

Narre Warren, Victoria, Australia Tradewind Australia Full time $90,000 - $120,000 per year

Tradewind Australia partners with aged care providers across Victoria, recruiting for not-for-profit, private and government organisations. We are currently working with a well-established not-for-profit that supports older people and their families.

We are currently working with a highly regarded not-for-profit organisation based in Narre Warren who are seeking a skilled and motivated Team Leader - NDIS Plan Management to join their passionate and dedicated team.

This leadership role is responsible for overseeing a team of Senior Plan Managers and ensuring the delivery of high-quality person-centred financial services aligned with the National Disability Insurance Scheme (NDIS).

The ideal candidate will have strong empathy and emotional intelligence, great communication skills and the ability to effectively support and manage a remote workforce. You'll need a solid finance or bookkeeping background (including professional certification), strong knowledge of the NDIS and demonstrated experience in managing or supervising teams in the disability or community services sector.

This is a 6-month contract role with strong potential for extension. After an initial induction period the role will evolve into a hybrid working model offering flexibility and autonomy.

Key Responsibilities

  • Lead and support a team of Senior Plan Managers to ensure consistent high-quality service delivery
  • Oversee day-to-day operations of the plan management team ensuring compliance with NDIS policies and organisational standards
  • Provide subject matter expertise in NDIS plan management assisting with complex queries and participant needs
  • Monitor team workloads, performance metrics and KPIs to ensure service excellence
  • Work closely with the Director to implement service improvements and operational efficiencies
  • Ensure accurate financial tracking, processing of invoices and budget reconciliation
  • Assist in onboarding and training of new staff as required
  • Foster positive relationships with participants, families, providers and internal stakeholders
  • Effectively manage communication, workflows and performance within a hybrid or remote team environment

Requirements

  • Minimum membership with Certified Practising Bookkeepers (CPK) or CPA Australia qualification (essential)
  • Bookkeeping licence or BAS Agent registration (or eligibility to apply)
  • Solid experience in NDIS Plan Management with comprehensive knowledge of NDIS rules and processes
  • Strong background in finance, accounting or bookkeeping
  • Proven leadership or supervisory experience
  • Demonstrated ability to support and manage a remote workforce
  • Strong empathy and a person-centred approach to leadership
  • Excellent communication, interpersonal and team management skills
  • High attention to detail, strong organisational and problem-solving capabilities
  • Proficiency in financial and client management systems (experience with NDIS-related platforms preferred)

Tradewind Australia is a specialist recruitment service for the Social, Community and Aged Care sectors and we source highly qualified and experienced professionals to work with all providers within these services.

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