Engagement Liaison Officer

Engagement Liaison Officer / Independent Living Coordinator

Location: Woden, ACT

Employment Type: 6 months Temporary with possible extension. Permanant part-time (8:30am-4:30pm) Monday - Friday

Organisation: Dahlia Homes – Disability Support Provider

About Us

Dahlia Homes is a growing, dynamic disability support provider based in the ACT and surrounding regions. While we are a relatively new organisation, we bring over 20 years of industry experience and a strong passion for delivering high-quality, person-centred supports. Our team is committed to empowering individuals with disabilities to live independently and with dignity.

About the Role

We are seeking an experienced and motivated Engagement Liaison Officer / Independent Living Coordinator to join our expanding team. This is a full-time position that offers flexibility between working across our Supported Independent Living (SIL) homes and within our head office.As the Engagement Liaison Officer, you will act as a vital link between the executive team, frontline staff, participants, and stakeholders. You will play a key role in maintaining quality service delivery, ensuring compliance, supporting staff, and enhancing participant outcomes through effective coordination and communication.This position is best suited to someone with strong leadership skills, a deep understanding of the NDIS, and previous experience managing teams in a disability support setting.Key Responsibilities

• Act as the primary liaison between the executive team, field staff, participants, and external stakeholders.
• Support participants in living as independently as possible, in alignment with their goals and NDIS plans.
• Coordinate and oversee day-to-day operations of multiple SIL homes.
• Provide leadership and supervision to a team of 20+ support workers.
• Monitor service delivery quality and ensure compliance with NDIS and internal standards.
• Prepare reports, including participant updates and monthly reports.
• Work collaboratively with the Dahlia Homes office team to ensure the highest standard of care and support.
• Assist with staff onboarding, mentoring, and ongoing training as needed.
• Support rostering and general administrative duties where required.
• Foster a culture of transparency, respect, and continuous improvement.
• Advertising: Social Media Updates and Campaigns. Newsletter and Stakeholder communications. Staff Recognitional and Awards and Family and Community Engagement.

What We're Looking For

• A strong passion for the disability sector and person-centred support.
• Excellent communication and relationship-building skills.
• Ability to work autonomously while contributing to a collaborative team environment.
• Proven experience managing teams and delivering high-quality disability services.
• A proactive and solutions-focused approach.

Essential Requirements

• Minimum Certificate III in Individual Support, Mental Health, Aged Care, or equivalent
• Minimum 3 years' experience in the disability sector
• Strong understanding of the NDIS framework
• Experience in administration and report writing
• Current Driver's License and reliable vehicle
• NDIS Worker Screening Check
• Working with Vulnerable People Card
• Police Check (current)
• First Aid & CPR certification

Desirable:

• Experience in staff rostering and scheduling systems
• Previous experience in a supervisory or leadership role

Why Join Dahlia Homes?

• Be part of a supportive, inclusive, and values-driven organisation
• Opportunities for career progression and on-the-job training
• Contribute to an organisation that values your experience and ideas
• Help shape the future of quality disability support in the ACT

How to Apply

If you're an experienced, passionate professional looking to make a difference in the disability sector, we'd love to hear from you. For a friendly, confidential chat, contact Tash on or send your resume and cover letter to:

Job Types: Part-time, Fixed term

Contract length: 6 months

Pay: $40.00 – $45.00 per hour

Expected hours: 37.5 per week

Benefits:

• Travel reimbursement

Ability to commute/relocate:

• Woden ACT 2606: Reliably commute or planning to relocate before starting work (Required)

Experience:

• NDIS/Disability Sector: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person