Virtual Services Team Leader

1 week ago

Adelaide SA, Australia Workskil Australia Full time $90,000 - $120,000 per year

Work a 9-day fortnight

Make a genuine impact helping customers

Salary Packaging options

About the Role

This role will be responsible for managing a team of Virtual Employment Coaches and Virtual Customer Service Officers. The Virtual Services Team Leader will play a pivotal role to ensure the delivery of Workforce Australia Services for the relevant Employment Regions remains compliant with Deed requirements and achieve performance measures.

This position is being offered on a full-time, ongoing basis and will work virtually from home upon an approved working from home assessment.

About You

To be successful in the role you will be able to demonstrate:

  • Experience in a management or leadership roles;
  • Ability to manage workday autonomously, ability to manage day to day tasks;
  • Ability to troubleshoot IT issues in consultation with the IT department;
  • Ability to read complex administrative procedures and reports, understand them and apply them or put in place strategies to meet performance and compliance requirements;
  • Proven ability to interpret reports and use data to identify quality, performance and compliance issues;
  • Cultural competency in engaging with Aboriginal and Torres Strait Islander and CALD/Refugee Participants, Employers and other Stakeholders;
  • High level of interpersonal skills and ability to develop effective relationships with a diverse range of participants, employers, stakeholders and staff; and
  • Ability to use the Microsoft Office suite (Word, Excel and PowerPoint) and ability to type (minimum 30 words per minute).

You will also be required to:

  • Hold a current driver's licence and willingness to travel as required;
  • Have a minimum Certificate IV in Employment Services or Career Development;
  • At least three years working in Employment Services; and
  • Understand the local labour market and needs of employers.

The Application Process

If you progress through our screening process, there are a few other requirements which we'll need for you to obtain as follows (at Workskil Australia's cost):

  • National Police Clearance
  • Working Rights Check

Want to know more about Workskil Australia? Check us out at

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

  • Virtual Services Team Leader

    3 days ago

    Adelaide, Australia Workskil Australia Ltd Full time

    **Work a 9-day fortnight** **Make a genuine impact helping customers** **Salary Packaging options** **About the Role** This role will be responsible for managing a team of Virtual Employment Coaches and Virtual Customer Service Officers. The Virtual Services Team Leader will play a pivotal role to ensure the delivery of Workforce Australia Services for the...

  • Virtual Customer Service Specialist

    3 days ago

    Adelaide Region SA, Australia Westpac Group Full time

    We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. Your role of Customer Service Specialist (Virtual Bank) is a key position in our virtual branch hub as you will have quality conversations with our customers on...

  • Team Leader

    6 days ago

    Adelaide, South Australia Zero Latency Full time $60,000 - $80,000 per year

    Zero Latency provides the most technologically advanced, immersive free-roam virtual gaming experiences on the planetIn Adelaide, we're always looking for enthusiastic casuals who are reliable, well-presented, people with exceptional customer service skills and a passion for cutting edge entertainment. You'll join the team as a Game Master but can progress...

  • Clinical Nurse

    21 hours ago

    Greater Adelaide SA, Australia SA Health Full time

    **Job no**: 912809 **Work type**: Casual, Part time **Location**: Adelaide Metro Southern **Categories**: Medical, Nursing/Midwifery, Public Health - Southern Adelaide Local Health Network - Clovelly Park - South Australian Virtual Care Service - Salary $87,416 - $110,497 p.a. (Pro Rata) RN/M2C| Temporary 12 Month Contract Until September 2026, 28 Hours Per...

  • UC, VoIP

    4 days ago

    Adelaide, South Australia Leader Full time $104,000 - $250,000 per year

    UC, VoIP & AV Solutions Sales LeadCompany: Leader ComputersLocation: Adelaide, SAWork Type: Full-timeJob Function: Sales Leadership & Strategic GrowthJoin Australia's Fastest-Growing IT Distributor — Be at the Forefront of IT & AI InnovationAre you a driven, hands-on sales leader with a passion for Unified Communications and high-growth vendor...

  • UC/VoIP Support Engineer

    2 weeks ago

    Adelaide, South Australia Leader Full time $60,000 - $100,000 per year

    UC / VoIP Support Engineer (3CX / Yealink / SIP / Telco)Company: Leader ComputersLocation: Adelaide, SAEmployment Type: Full-timeAbout UsJoin Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade ResultsAre you someone who thrives on responsibility, accountability, and delivering real results? Do you enjoy solving problems and...

  • Personal Banker- Virtual Banking

    4 days ago

    Greater Adelaide SA, Australia Bendigo Bank Full time $90,000 - $120,000 per year

    "It begins at Bendigo Bank"We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.It starts here. With Bendigo Bank… and you.About the TeamVirtual Branch is a dedicated banking team for Third Party Banking and is transforming the...

  • Sales and Enablement Specialist

    4 days ago

    Adelaide, South Australia Leader Full time $60,000 - $120,000 per year

    Position: Sales and Enablement SpecialistCompany:Leader ComputersLocation: Adelaide, SAEmployment Type: Full-timeAbout UsJoin Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade ResultsAre you passionate about driving sales success and enabling teams to perform at their best? Do you thrive in a fast-paced, high-performance...

  • Payroll Team Leader

    1 week ago

    Adelaide Region SA, Australia Healthcare Australia Full time

    Unley Location - Great team environment in a national organisation! - Permanent full-time role with hybrid working conditions! - Immediate Start and above average salary on offer! Now in our 50th year, as an employer today we focus on our people to ensure a great home/work life balance. We play a crucial role in shaping the future of Healthcare in...

  • Virtual Health Clinician

    4 days ago

    Adelaide, South Australia Aspen Medical Full time $104,000 - $130,878 per year

    Job DescriptionJoin our team of dedicated Virtual Health Clinicians and play a vital role in supporting Australians with their health concerns through the Healthdirect Helpline, also known as Nurse-on-Call in Victoria. Whether callers are unsure if they should see a doctor or manage their condition at home, you will provide the guidance they need. The...