Front Office Team Leader

**Company Description**
Ibis Adelaide is proud to report that we have successfully defended our title as being the proudest of our incredible hotel for nearly 10 years* (*only slight bias was detected in the writing of this ad) With an NPS and RPS that is the envy of many 5 star properties, a purpose built brand new ish hotel (opened in 2014 with strong design elements and a team
of people that never settle for second best, this is an opportunity to join the fun and lead the way The bones of our hotel include 311 rooms, a fitness centre, restaurant and bar on level one, and a flexible conference space The soul of our hotel is the 40 incredible staff, who
deliver amazing service day in and out.
**Job Description** As our next Reception Team Leader, you will work a variety of shifts including reception shifts, and often stepping up as the shift leader / Hotel Duty Manager.**

**You will...**
- Welcome the guests and provides support and leadership to all Reception Team Members.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalize service

**Qualifications** Work Experience, skills and attributes...**
- Proven reception experience in a fast pace, high volume environment is preferred.
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with OPERA or a related system is a must
- Strong interpersonal and problem solving abilities and the ability to lead by example.
- Assist in conducting the training for all Front Office Team Members.
- Assist in recruitment, performance review and PDP for the team.
- Current valid SA RSA
- Holds a current and valid RP Badge
- Hold a current and valid First Aid and CPR certificate

**Additional Information** What is in it for you**:

- ALL Heartist, Employee benefit card, offering **Discounted Hotel stays**, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
- ** Ongoing reward and recognition** incentives and awards.
- Opportunities for further development and **worldwide career progression** within Accor - travel the world with us
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Ability to make a difference through our Corporate Social Responsibility activities.
- Discounted car park
- Laundered Uniform

**What are the benefits?**

Accor has a strong focus on ensuring all of its people feel welcome and feel valued. This means industry leading training opportunities, career planning and benefits such as hotel discounts at over 3500 hotels worldwide, global partnership discounts (including Medibank, Europcar, Samsung and many others) and so much more.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS