Front Office Team Leader

**Company Description**
Ibis Adelaide is proud to report that we have successfully defended our title as being the proudest of our incredible hotel for over 10 years* (*only slight bias was detected in the writing of this ad) With an NPS and RPS that is the envy of many 5 star properties, a purpose built brand new ish hotel (opened in 2014 with strong design elements and a team of people that never settle for second best, this is an opportunity to join the fun and lead the way The bones of our hotel include 311 rooms, a fitness centre, restaurant and bar on level one, and a flexible conference space The soul of our hotel is the 40 incredible staff, who deliver amazing service day in and out.
**Job Description** Reception Team Leader - Join Our Front Office Leadership Team**

Are you ready to take the next step in your hospitality career? We’re looking for a dedicated **Reception Team Leader** to join our front office team. In this dynamic role, you’ll work a variety of shifts, including reception duties, while regularly stepping up as **Shift Leader** or **Hotel Duty Manager**.

**In this role, you will**:

- Warmly welcome guests and provide ongoing support and leadership to the Reception team.
- Deliver exceptional guest service with a friendly, approachable manner that reflects our brand values.
- Lead daily front desk operations, ensuring all team members understand and follow departmental policies and procedures.
- Supervise and motivate the team to consistently meet service standards and create memorable guest experiences.
- Respond promptly to guest concerns, taking ownership and following up with relevant departments to ensure satisfaction.
- Communicate daily priorities to your team, helping personalize the service experience for every guest.

**Qualifications** What You Bring - Big Personality, Bigger Drive**

You’re a **go-getter** with a passion for people, a natural leader with unstoppable energy, and a can-do spirit that lifts everyone around you. You're not just looking for a job—you’re chasing the _next big challenge_, and you thrive on making things happen.

Here’s what sets you apart as our next **Reception Team Leader**:

- ** Reception pro in high-energy settings** - You’ve worked the front desk in fast-paced, high-volume environments and know how to keep things calm, collected, and guest-focused when it matters most.
- ** Service is in your soul** - Your warm, welcoming personality lights up a room. Guests feel seen, heard, and valued because you make _every_ interaction count.
- ** A born leader** - With prior experience leading a team (even better if in hospitality), you inspire by doing. You motivate others with your enthusiasm, lead with integrity, and always show up ready to raise the bar.
- ** Tech confident** - You know your way around **OPERA Cloud** or similar hotel systems, and you’re comfortable using tools to streamline processes and improve service.
- ** A cool-headed problem solver** - You act fast, think smart, and stay composed under pressure. Guests and colleagues alike look to you when things need fixing—and you never let them down.
- ** Coach at heart** - You’re passionate about helping others succeed, assisting with training, mentoring new team members, and lifting the team to new heights.
- ** Performance-driven** - From recruiting top talent to delivering constructive feedback and supporting performance reviews, you’re committed to building a high-performing, happy team.
- ** Go-getter mentality** - You see challenges as opportunities, take initiative without waiting to be asked, and always bring solutions—not excuses.

**Must-haves**:

- Full legal working rights in Australia (including a current full-time work visa)
- A valid **South Australia RSA (Responsible Service of Alcohol)**
- A current and valid **RP Badge (Responsible Person)**
- Up-to-date **First Aid & CPR** certification

If you're ready to bring your _ambition, charisma, and hustle_ to a role where no two days are the same—this is your moment. Step into leadership, make your mark, and help us deliver unforgettable guest experiences every single day.
**Additional Information** What is in it for you**:

- ALL Heartist, Employee benefit card, offering **Discounted Hotel stays**, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
- ** Ongoing reward and recognition** incentives and awards.
- Opportunities for further development and **worldwide career progression** within Accor - travel the world with us
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Ability to make a difference through our Corporate Social Responsibility activities.
- Discounted car park
- Laundered Uniform

**What are the benefits?**

Accor has a strong focus on ensuring all of its people feel welcome and feel valued. This means industry leading trai