Sales Account Manager

2 days ago

Sydney, New South Wales, Australia Rise Merchandise Full time $90,000 - $120,000 per year

Company Description

Rise Merchandise is a leading provider of high-quality merchandise and promotional products. With a focus on innovation and customer satisfaction, we have established a strong reputation in the industry. Our team of passionate and dedicated professionals work together to deliver exceptional results for our clients. We own Golf Motion and Custom Wizard and pride ourselves with excellent quality and craftsmanship. Our key clients include leading banks, airlines and private schools.

Job brief

We are looking for a qualified Sales account manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales.

As a Sales account manager, you should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term client relationships.

Responsibilities

  • Manage a portfolio of accounts to achieve long-term success
  • Develop positive relationships with clients.
  • Act as the point of contact and handle customers' individual needs
  • Generate new business using existing and potential customer networks
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Supervise account representatives to ensure sales increase
  • Report on the status of accounts and transactions
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify opportunities for growth

Requirements and skills

  • Proven work experience as a Sales account manager or Customer Service Administrator
  • Hands on experience in sales and an ability to deliver excellent customer experience Knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude

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