Strategic Account Sales Manager

Strategic Sales Manager

• Work for a leading Australian Iconic Brand
• Competitive salary +Bonus + Hybrid
• One of Australia's most rapidly growing businesses

The Company

Established in 2020 as a digital and e-commerce B2B business, that sits within one of Australia's leading major retail chains. It specialises in developing and managing the company's online shopping platforms, mobile apps, and other digital initiatives, delivering smart solutions and best-in-class value to its business customers. In a class like no other, the rapid way in which this organisation is growing and taking market share across Australia is inspiring the e-commerce market industry.

The Role

Reporting into the Head of Sales and Growth, the Strategic Sales Manager, is responsible for identifying, fostering and managing around 30 key accounts as part of the growth stream, driving expansion through strong partnerships and tailored solutions. You will lead in-person engagements to uncover needs, shape proposals, and guide strategic initiatives. Internally, you will align with teams to deliver customer-focused offers and seamless onboarding. You own renewals, mitigate risks, and build actionable account plans to support long-term retention and growth—while representing the business at key industry events.

Key Responsibilities

• Drive pipeline growth through proactive outreach to C-Suite level, events, and lead qualification across multiple channels.
• Own the end-to-end sales cycle, tailoring solutions through discovery sessions and strategic engagement.
• Collaborate with marketing and internal teams to convert interest into customised proposals and deals.
• Consistently hit sales targets while delivering compelling insights and presentations to enterprise clients.
• Represent the business at industry events and invest in continuous learning to stay sharp and effective.
• Deliver smooth onboarding experiences, including technical setup, training sessions, and early adoption support.
• Maintain regular contact with key clients, offering insights and support through check-ins and quarterly reviews.
• Act as the main point of contact for issue resolution and escalation across high-value accounts.
• Collaborate with internal teams to resolve operational challenges and ensure account health is maintained.
• Use CRM and analytics tools to track performance, identify risks, and drive continuous improvement.
• Build strategic partnerships focused on long-term growth, mutual success, and account expansion.
• Develop and execute tailored account plans to drive retention, upsell, and cross-sell opportunities.
• Lead renewals and commercial negotiations while identifying enhancements that boost customer value.
• Collaborate cross-functionally to deliver a seamless customer experience and resolve pain points.
• Monitor market trends and customer feedback to refine strategy and advocate for competitive

Skills and Requirements

• At least 5 years experience in sales management or account management, within B2B or e-commerce sectors.
• Demonstrated success in building, nurturing, and maintaining key client relationships.
• Results-oriented with a strong commercial focus and expertise in deal negotiation and closing.
• Skilled in analyzing account metrics, market dynamics, and customer insights to inform decisions.
• Exceptional communication skills, capable of clearly conveying complex information to diverse audiences.
• Creative and effective problem solver, adept at resolving client challenges and enhancing workflows.

Benefits

• Join a global company offering diverse career paths and broad exposure to an extensive professional network.
• Benefit from 24/7 confidential support service providing personalized financial, medical, safety, and wellbeing assistance for employees and their families.
• Enjoy a progressive leave policy designed to give you greater flexibility for what matters most.
• Access exclusive team discounts on popular brands alongside a comprehensive rewards program that recognizes purpose-driven contributions.
• Take advantage of salary sacrifice options to purchase eligible items or services pre-tax, including novated leases, super contributions, club memberships, and technology.

Work with very passionate, strategic thinkers in this fast-paced dynamic business which continually gains further market share through their innovation and value proposition to their customers.

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