Reception / Admin Assistant

Youth Focus is a for-purpose organisation that creates brighter futures for young people in WA by offering a range of no-cost mental health services. Established in 1994, Youth Focus delivers innovative and accessible mental health services and programs across WA to help young people aged 12 to 25. A key component of this is our role as the lead agency for five headspace Centres, including headspace Midland Centre, located on Whadjuk Noongar Country.

We are looking for 2 x Receptionist / Administration Assistants to join our Metro Team.

• Part-time positions - 0.8FTE (Monday to Thursday)
• 2 x permanent positions available
• Work from our Burswood and/or Midland locations
• ASAP start - APPLY NOW

In this role you will be the first point of contact for young people, their families, and any other stakeholder accessing our youth mental health services and corporate Head Office. Key responsibilities include:

• Provide a warm, safe and welcoming environment for young people and others accessing our services
• Manage incoming telephone calls, SMS reminders, voicemails and emails in a professional and effective manner
• Data entry of relevant client information into organisational databases and software systems within a timely manner
• Booking and scheduling of appointments including completion of forms, redirection of referrals when suitable, and managing cancellations
• Provide administrative support for our programs and teams, including data entry, minute-taking, Medicare billing, travel bookings and other admin tasks
• Maintain a tidy and youth-friendly reception area and meeting rooms

To be considered for this position, applicants will have:

• Demonstrated experience in a similar reception and admin role (experience within healthcare or community service is advantageous)
• Well-developed interpersonal skills ensuring friendly and welcoming experiences for stakeholders, whilst maintaining professional and effective verbal and written communication skills
• Proficiency in Microsoft Suite, Outlook and willingness to learn new software/programs as needed
• Ability to multi-task and work independently within a team environment
• Capacity to work with complex and confidential matters in a discrete and sensitive manner
• Must possess a deep understanding and appreciation for diversity within the workforce and within our client and stakeholder base
• Willingness to routinely work late shifts until 7.30pm (Tuesday, Wednesday or Thursday)
• 'C' Class Driver's Licence and access to a reliable vehicle

To successfully become part of our team, it is just as important to align with our values as it is to meet our selection criteria. Our values are part of who we are and are demonstrated in the way we work every day.

• Youth Focus is a recognised Inclusive Employer (DCA 2023/2024)
• Competitive salary offerings with the ability to salary sacrifice up to $18,550 pa
• Access to professional development opportunities
• Generous paid parental leave and long service leave
• Additional annual leave, and other leave offerings (including gifted Christmas leave)

Applications

Please send through your CV and Cover Letter that addresses the selection criteria detailed under the section "About You".

Closing date for applications: 5.00pm, Monday 29 September 2025

Please note

• Appointment to the role is subject to the successful candidate providing a satisfactory National Police Clearance and Working with Children Check
• Shortlisting will commence immediately, and the role may close earlier than the date mentioned above if we find a suitable candidate
• For further information or a confidential discussion about the position please contact Human Resources on or 

Youth Focus is committed to ensuring every individual that interacts with us feels safe and is able to bring their whole selves, being welcomed with equity, dignity and respect. In doing so, we understand that we must first include, listen, and reflect in order to build trust, connect, and partner. We celebrate individuality and are guided by the stories and journeys of the communities in which we live and work. Everyone is welcome at Youth Focus.