Indigenous Hospital Liaison Officer, Queensland Health

Start a new journey with us

• Join our team to advocate on behalf of First Nations patients and attend to their needs by providing comfort and support, through the provision of culturally appropriate and clinically relevant advice and liaison services.

• Multiple Permanent Opportunities

About the role

The West Moreton Health (WMH) Indigenous Hospital Liaison Service provides support and assistance to First Nations patients, families and communities across all WMH facilities.

The Indigenous Hospital Liaison Officer role provides direct support and assistance to both clinicians and to First Nations patients, families and communities across the West Moreton region. The position is responsible for the delivery of culturally appropriate health care to First Nations patients, including supporting accessible and equitable health outcomes, in the context of meeting individual needs. The role includes facilitating a seamless transition between service providers, on behalf of and in consultation with First Nations peoples. The role provides information and resources that enhances the ability of First Nations patients to make appropriate health care choices and navigate through the complex health care arena.

About you

Our ideal candidate will be someone who can demonstrate the following:

• Proven ability to work effectively with First Nations peoples (including patients, carers and communities) within a health-related context and having a clear understanding of contemporary First Nations cultures, protocols and health related procedures.
• Proven ability to communicate with individuals sensitively and appropriately from diverse cultural backgrounds while advocating on behalf of First Nations peoples, particularly within a complex health care environment.
• Proven ability to communicate effectively (both written and verbally), including preparing complex reports, and responding directly to concerns of patients, carers and family members in an appropriate manner.
• Sound knowledge of relevant I.T. systems for both patient specific information and relevant statistical data, inclusive of collection, collation and reporting towards improving First Nations health outcomes.
• Ability to actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, occupational health and safety and ethical behaviour.

Mandatory Requirements:

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

About West Moreton Health

West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community –  Follow this link

As a Child Safe Organisation, at West Moreton Health:

• We prioritise children and young people being seen, heard, and safe in every interaction.
• We create inclusive environments where the voices and needs of children and young people are valued and respected.
• We believe safeguarding is shared responsibility, upheld by every member of our organisation.

Why Choose Us

• 17.5% annual leave loading (Additional allowances/entitlements may apply)
• 12.75% employer contribution to superannuation
• Professional development
• Salary sacrificing options
• Wellness programs
• Employee Assistance Service (EAS).

To apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.