Patient Option Liaison Officer, Queensland Health

Help Patients Understand Their Options – Support Revenue and Care

Join the Revenue Services team at Princess Alexandra Hospital and play a key role in supporting fee-paying patient processes, revenue initiatives, and staff education. This frontline liaison role combines patient interaction, financial accuracy and system expertise in a dynamic hospital environment

About your role

As a Patient Option Liaison Officer, you will provide coordinated, customer-focused support to patients and staff while ensuring accurate classification, documentation and revenue capture processes across the hospital.

In this role, you will:

• Deliver customer-focused liaison and option management services.
• Source, enter and report on patient data to ensure correct cost attribution.
• Review admissions and follow up potential fee-paying patients daily.
• Ensure patients are correctly presented with classification options under the Health Insurance Act.
• Liaise with clinicians, ward staff and health funds to complete required documentation.
• Provide education and training to staff on revenue processes and patient elections.

About you

You are a customer-focused communicator with strong problem-solving abilities, confidence working with financial and clinical systems, and the ability to guide others through complex processes.

You will bring:

• Strong customer service and clear communication skills.
• Ability to educate and support staff across varied formats.
• Logical, methodical problem-solving skills.
• A collaborative approach and strong teamwork skills.
• Knowledge of financial management practices in regulated environments.
• Proficiency with clinical information systems and hospital software.

What we can offer you:

• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Princess Alexandra Hospital:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.