Director Compliance

Director Compliance & Resolution – Rental

Drive regulatory reform and protect renters across NSW

• NSW Fair Trading – Rental Branch
• Senior Executive Band 1 | Location: Sydney, NSW
• Salary package starting from $226,000 per annum including superannuation
• Flexible working arrangements available with in-office presence required

Lead high-impact compliance and resolution services in a role that shapes fairer rental outcomes for millions of people.

Are you a strategic leader with a passion for consumer protection and regulatory reform? NSW Fair Trading is seeking a dynamic and experienced Director Compliance and Resolution to lead critical regulatory functions within the rental sector.

About the Role

As Director Compliance and Resolution, you'll lead the delivery of end-to-end regulatory services across the NSW rental market. This includes complaints resolution, mediation, compliance, investigations, and enforcement.

You'll play a pivotal role in protecting vulnerable consumers, strengthening public confidence, and driving continuous improvement in how we regulate the rental sector, from residential tenancies and boarding houses to conduct in short-term rental accommodation.

Your key responsibilities will include:

• Leading regulatory operations across compliance, enforcement, and dispute resolution
• Overseeing frameworks and systems that ensure fair, consistent, and timely outcomes
• Managing high-performing teams and building capability across multidisciplinary functions
• Collaborating with stakeholders, advocacy groups, and other regulators to improve sector outcomes
• Driving innovation and reform through data, intelligence, and strategic partnerships

Key Challenges

• Managing high volumes of complex complaints and compliance matters in a dynamic and high-profile environment.
• Leading cultural and operational transformation within a maturing regulatory setting.
• Maintaining transparency, responsiveness, and performance under public and political scrutiny.

About You

You're a strategic and experienced leader with a strong background in regulatory, legal, or compliance environments. You bring a deep understanding of tenancy law or housing regulation, and you're passionate about fairness, consumer protection, and service excellence.

You thrive in complex, high-pressure environments and are confident navigating public scrutiny while leading teams through transformation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Tom Hanbury via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 14th November [at 9.59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process