Service Admin

1 day ago

AU Alexandria Melitta Group Full time $60,000 - $90,000 per year

About us

Do you want to make a difference and shape the world sustainably? Then you've come to the right place. As an internationally operating family business in its fourth generation, we offer you a secure, trusting environment and the opportunity to enhance your career within the Melitta Group. Our diverse team is fully devoted to the innovative power of our founder and inventor of the coffee filter, Melitta Bentz. The professions and your opportunities with us are just as diverse as our product and brand portfolio. Apply now – make it happen.

Your future field of work

Are you equally enthusiastic about coffee and technology? Then Melitta Professional is the right place for you We operate internationally and inspire our customers with comprehensive coffee solutions from a single source: innovative machines, delicious speciality coffees, digital solutions and first-class service – everything fits together perfectly for our customers. You will find our portfolio in the catering sector, hotel industry, petrol stations, fast-food restaurants and many other segments of the food takeout market. Our headquarters with our own development and production facilities are located in Minden, but you can find our sales companies and our in-house technical customer service all over the world. Join us in inspiring people around the world with our delicious coffee specialities and become part of our dedicated team.

Your tasks

Join Our Team as Service Admin - Let's Create Impact

As our Service Admin, you will:

  • Communicate with clients through various channels: phone, email, chat. 

  • Respond to clients enquires with accurate and timely information. 

  • Process service offers, orders and replenishments in an accurate and timely manner. 

  • Process service order amendments, cancellations, and returns in compliance with company policies. 

  • Maintain incoming orders in the customers portal, including creating new jobs, updating information, and addressing any errors or missing details.

  • Provide first-level troubleshooting to clients via phone, email, and remote tools, to resolve common problems. 

  • Provide tailored support to key accounts, ensuring exceptional customer 

  • satisfaction. 

  • Maintain records of client interactions, transactions, comments, and complaints.  

  • Perform general administrative duties such as forward service reports, collating time sheets, handling service correspondence, processing expense claims, processing travel request, etc. 

  • Provide assistance to the sales administrator during periods of heavy workload, sickness, holidays, or other absences. 

  • Ensure seamless handover between sales and service teams, providing customers with clear timelines and updates throughout the installation or project lifecycle. 

Your profile

What We're Looking For ​

  • Customer orientated, approachable and strong communicator.  
  • Enthusiastic and team player. 
  • Diploma, Degree or equivalent   
  • Minimum 2 years' experience working within customer support team.  
  • Microsoft Office - Intermediate / Advanced  
  • SAP or any other ERP system - Intermediate / Advanced

Our offer - What we offer you

As an international family business with many years of experience, it is important to us that you feel at home in the Melitta family.

What's in It for You

• Competitive Annual salary range + contributions to your super.

• Support, training and an onboarding program.

• A wealth of knowledge of coffee machine, coffee beans and other products.

• Free LinkedIn Learning Courses (Global Partnership)

• Employee discount on Melitta products.

• EAP Program.

• Hybrid work.

• Free access to Busuu app.

• Participation in social events and monthly activities at our head office.

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