Service Scheduler

1 day ago

Alexandria, Australia Reo Group Full time $60,000 - $75,000 per year

Job Description

Location: Alexandria, Sydney  
Salary Package: $60k - $75k + Super   
Role Highlights: If you've worked in Facilities Management, Property, or any Service-based industry in a customer facing role, and you thrive when things get busy - this role could be just for you

Role Overview
I've partnered with a Facilities Management business that looks after some of Australia's most recognised commercial clients, small and large. They're growing and looking for 2 x Service Schedulers to join the team.

You'll be the link between clients, trades, and internal teams - managing end-to-end scheduling for both planned maintenance and reactive jobs. 
It's a role for someone who's calm under pressure, enjoys solving problems, and takes real pride in keeping things running smoothly.

This isn't a call centre role. You'll be hands-on, scheduling technicians, following up with trades, contractors, updating portals, closing out jobs, updating customers and ensuring everything stays on track. 
It's fast-paced, detail-driven, and customer-focused - just how you like it.

If you are considering a rewarding career in FM, this is a great start.

Responsibilities 

  • Manage end-to-end work orders for planned and reactive maintenance
  • Coordinate access and scheduling with clients and trades
  • Update job notes, portals, and internal systems daily
  • Follow up on overdue jobs and ensure SLAs are met
  • Raise purchase orders for contractors and materials
  • Communicate with trades, clients, and managers to resolve issues quickly
  • Provide high-level customer service and keep all stakeholders informed

Candidate Profile 

You might be in a Scheduling, Service Coordinator, Property or FM Admin role currently, or in a customer-facing environment where you're juggling multiple priorities.

What matters most is your attitude: you care about doing things properly, solving problems, and helping people, quickly and efficiently 

You'll bring:

  • Experience in Facilities Management, Property, or other fast-paced service industries
  • Confidence managing multiple stakeholders
  • Strong systems and data entry skills (SimPRO experience ideal)
  • Excellent communication and follow-up skills
  • A proactive, can-do attitude and love for teamwork

Ideally you will have at least 1-2years experience in a similar type of role.

Culture & Benefits 

You'll be joining a collaborative, high performing team with great energy, who genuinely enjoy what they do. 
It's constantly busy, but supportive, everyone looks out for one another and gets stuck in to get the job done
It's not corporate or rigid. It's real, collaborative, and fast-moving.

  • Join a growing, innovative facilities services business with national reach
  • Newly created role due to growth  
  • Fantastic culture and leadership team
  • Permanent full-time role. Monday to Friday, 8am - 4pm
  • Modern offices in Alexandria
  • Salary: $60k–$75k + Super
  • Real opportunity to step up, build a career, and make this role your own
  • Ongoing support, training and career progression available 

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is CD56980. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.



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