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Administration Officer
2 weeks ago
Under s25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal or Torres Strait Islander Community.
About the role
- The purpose of the Deadly Feet Administration Officer is to provide administrative support to the Deadly Feet program, including patients, community members, clinicians and other Queensland Health staff.
- The incumbent may be required to travel across the Metro North Health catchment.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Have High-level knowledge and understanding of Aboriginal and Torres Strait Islander cultures, protocols, and history, as well as demonstrated experience in engaging with Aboriginal and Torres Strait Islander peoples.
- Collaborate with clinical and non-clinical stakeholders across the Queensland Health system within the context of clinical and cultural safety, and patient-centred care.
- Provide correspondence duties including telephone, email and face-to-face enquiries, and redirection or escalation to internal staff or other Metro North Health services where appropriate.
- Confidently communicate with all levels of staff and clients, understanding and anticipating needs, including undertaking investigations to find and implement solutions to meet those needs whilst demonstrating a positive service focus.
- Provide a culturally safe environment to all community members visiting clinics or in community events.
- Collect and enter demographic, financial and clinical information into relevant digital systems, including but not limited to the Hospital-Based Corporate Information System (HBCIS), the integrated electronic medical record (ieMR), Smart Referrals Workflow Solution (SRWS), and HPOS (Health Professional Online Services, i.e. Medicare).
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here:
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
