Customer Support Officer

Work.

Join Sunwater as a Customer Support Officer, where you'll play a vital role in delivering high-quality customer support services within a complex process framework to ensure a continued focus on customer satisfaction.

As a Customer Support Officer at Sunwater, you will:

• Provide exceptional end-to-end customer support services, answering general inquiries from the public, customers, and staff, and resolving customer complaints and concerns.
• Perform a broad range of transactional services related to customer accounts, including but not limited to permanent and temporary water transfers, workflows, meter reads, account administration, and the maintenance of standard and custom water supply contracts.
• Issue outbound communications to ensure customers are kept informed about planned and unplanned shutdowns to water infrastructure.

We are seeking a talented individual with a proven track record in Customer Support. You will have customer service experience in a relevant utility organisation, insurance or real estate, with some exposure to basic contract processing/administration is preferred. You will also bring:

• Reviewing data to ensure it is correct and fit for purpose, with strong attention to detail
• High-level computer literacy and ability to use online information systems
• Outstanding communication, listening, and interpersonal skills
• Proven ability to manage multiple priorities in a complex environment, demonstrating fantastic organisation skills and the ability to quickly understand and adapt to complex processes

This role offers an array of attractive benefits including:

• Base salary starting from $86, 390.98
• 12.75% superannuation
• Access to banked time and TOIL
• 17.5% leave loading
• A genuine emphasis on work/life balance

Water.

Imagine a career where your work truly matters, where you are part of a team that values you and your contributions. At Sunwater, you will bring life's most essential resource to over 5,000 agriculture, urban and industrial customers, helping to sustain communities and drive water for prosperity across regional Queensland. We share the values of these communities — starting with caring about our people. Engage in fascinating work that is constantly evolving, allowing you to grow and shape a successful career and develop unique skills and experience in an industry brimming with opportunity.

Life.

At Sunwater, we believe our employees are our greatest asset, and we are committed to providing the support, resources and benefits that you need to thrive. That's why we offer a range of attractive benefits designed to help you bring your best every day, including:

• My benefits: Access employee benefits and discounts hosted by Reward Gateway

• My wellbeing: Prioritise your wellbeing with our comprehensive health and wellness offerings and programs

• My time: Enjoy flexible working arrangements and the ability to purchase up to 4 additional weeks of leave, ensuring you can tailor your work to fit your lifestyle

• My growth: We prioritise your professional growth with career development programs, study assistance, support for professional memberships, and structured early career pathways to help you build a rewarding and successful career

Now is the perfect time to join Sunwater and take advantage of the boundless opportunities for your career today and in the future. We are a diverse team and proud of the unique journeys and stories each of us brings. As we continue to grow, we need more diverse backgrounds and perspectives than ever before. We are committed to a barrier-free recruitment process and work environment. If you require any accommodations, please let us know so we can ensure you can fully participate in our recruitment experience, which includes reference verification, psychometric testing, background checks and a pre-employment medical evaluation to ensure the best fit for our team.

Sunwater acknowledges Aboriginal and Torres Strait Islander peoples as the first peoples of this country and Traditional Custodians of the land and water we rely on. We respect and value their continued sacred connection to Country, including the diverse, rich traditions, languages and customs that are the longest living in the world. We acknowledge their resilience in the face of significant and ongoing historical, cultural, and political change within Australia. We recognise and value the importance of truth-telling today, and our role to listen and learn.

Apply for this role by hitting the Apply button now or visit our website to learn more.