Accommodation & Family Support Officer

Be the Welcoming Heart for Families Facing Childhood Cancer

Position: Accommodation & Family Support Officer

Location: Herston, Brisbane

Employment Type: Permanent Full-time (37.5 hours/week)

Hours: Monday to Friday, 8:30am – 4:30pm

Reports to: General Manager

About Childhood Cancer Support

For 50 years, Childhood Cancer Support has been a lifeline for regional families navigating the unimaginable – a child's cancer diagnosis. We provide a home close to care for families who must relocate to Brisbane so their child can access life-saving treatment at the Queensland Children's Hospital.

With free family-style accommodation, transport assistance, emotional support, and a genuine sense of community, we wrap each family in care and compassion during one of the most challenging times of their lives.

About the Role

As we continue to grow and prepare for the opening of a new 15-unit accommodation village in East Brisbane, we are seeking a compassionate, organised, and proactive Accommodation & Family Support Officer to join our small but dedicated team. This is a hands-on role supporting families from the moment they arrive, ensuring they feel safe, cared for, and connected throughout their stay.

You will coordinate accommodation bookings, manage unit and room preparation, assist with practical matters like Patient Travel Subsidy Scheme paperwork, organise family support programs and events, and liaise with hospital welfare teams at the Queensland Children's Hospital in Brisbane, volunteers, and other support agencies.

This is a pivotal role within our organisation. You will be the first point of contact for families that have arrived into Brisbane when their child is diagnosed with cancer.

You will:

1. Coordinate accommodation bookings and warmly welcome new families
2. Ensure units and rooms are clean, well-presented, and ready for arrival
3. Organise family support activities such as BBQs, coffee afternoons, and school holiday programs
4. Assist families with practical needs and administrative requirements
5. Build and maintain strong relationships with hospital and community partners
6. Provide ongoing non-clinical support and guidance to families

1. A compassionate and empathetic nature, with genuine care for families in crisis
2. Strong organisational and time management skills
3. Ability to work sensitively with families experiencing emotional and complex circumstances
4. Excellent verbal and written communication skills
5. Proficiency in Microsoft Office and database management
6. A collaborative approach and willingness to support team members
7. Resilience and adaptability in a dynamic, people-focused environment

· A meaningful and rewarding role supporting regional families during childhood cancer treatment.

· A wonderful, caring team environment where your contribution is valued.

· Salary sacrifice options available to maximise your take-home pay.

· A supportive, inclusive, and flexible workplace that values compassion and teamwork.

· Ongoing training and professional development in a trusted not-for-profit organisation with a 50-year legacy.

This is a rewarding opportunity to bring comfort, stability, and kindness to families when they need it most. You'll be part of a close-knit, purpose-driven team making a tangible difference every day.

We are reviewing applications as they come in and are ready to appoint immediately, so don't wait

Submit your cover letter and resume TODAY

For any questions or to request a copy of the Position Description, please contact:

Helen Crew, General Manager

To learn more about us, visit:

Together, we bring strength, compassion and community to the families who need it most.