Assistant Licensing Officer, Queensland Health

Take the next step in your career with this exciting opportunity within Health Protection and Regulation Branch, Population Health Division.

The Assistant Licensing Officer, Public Health Licensing Team in the Health Protection and Regulation Branch undertakes administrative licensing functions including the input, assessment and maintenance of key licensing and financial data.

Key responsibilities:

• Answer telephone and email enquiries and liaise with, and provide advice to, clients and prospective clients about licensing matters relating to the administration of public health legislation and directing calls to appropriate officers and programme areas when required.
• Correspond with licensees and prospective licensees about licensing and related matters, monitor outstanding requests and instigate remedial actions to bring matters to a conclusion, when required.
• Liaise with internal programme areas to refer high level licensing queries.
• Perform basic financial transactions associated with licence applications in accordance with financial policy; process and reconcile EFTPOS payments for application and renewal fees.

About you

We are searching for someone who:

• Highly developed verbal and written communication skills with a demonstrated ability to provide responsive, accurate and relevant advice to clients.
• Demonstrated data entry skills with a strong detail orientation and ability to work quickly and accurately.
• Highly developed time management skills and the ability to meet deadlines and manage own workload.
• Demonstrated flexible approach to work and willingness to support team members to address critical issues.
• A keen desire to work collaboratively in a high performing team with a client service orientation.
• Knowledge of, or ability to, rapidly acquire knowledge of processing basic financial transactions associated with licence applications.
• Awareness of or ability to rapidly acquire knowledge of the licensing and registration system and procedures.
• Demonstrated ability to accurately extract and collate information from the licensing database.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.