Customer Service
15 hours ago
Join the Award-Winning Team at Red Energy
Are you ready for a career change? We are Red Energy, an are Australian-owned company with over 1.5 million customers, and we are looking for passionate individuals to join our award-winning customer service team. We've earned 14 consecutive Canstar Blue Awards for customer satisfaction, and we're looking for someone with your talent to help us continue our success.
Your Role as a Customer Solutions Consultant
As a Customer Solutions Consultant, you'll be the first point of contact for our customers, providing excellent support and solutions. This is more than just answering calls; it's about building genuine connections and solving problems. You'll handle inbound calls, assisting with everything from account inquiries and payments to billing questions.
We're committed to your success. You'll receive seven weeks of comprehensive, in-office training and ongoing coaching to help you master the role. You'll also have clear opportunities for professional growth and future career progression within our contact center.
The role is a full time permanent opportunity, working on a rotating roster between 8:00am - 8:30pm Monday to Friday, and 1 in 4 Saturdays between 9:00am - 5:30pm (AEST) with a day off during that week.
What We're Looking For
You're a great fit if you have:
- At least 18 months of recent customer service experience.
- A talent for building rapport and a passion for providing excellent service.
- The ability to think critically and analyze complex situations.
- The skill to navigate multiple computer systems with ease.
- A positive, self-motivated attitude and a desire to learn.
The Perks of Being a Red Energy Employee
We believe in rewarding our people for their hard work and dedication. When you join our team, you'll receive a range of great benefits, including:
- Guaranteed annual pay increases and the potential to earn a KPI-based bonus.
- An outstanding 30 weeks of paid parental leave.
- The ability to purchase up to four weeks of extra annual leave each year.
- An employee recognition and rewards program.
- A hybrid work model after your initial training period.
- Our Richmond office is even dog-friendly
If this sounds like the perfect opportunity for you, apply now to join our October intake and start your new career with Red Energy
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