Customer Service

About CALIBRE

Founded in 1989, CALIBRE has surpassed 35 years as Australia's benchmark for elevated menswear.

CALIBRE's obsessive focus on creating exceptional product, has solidified our place as the destination for wearable, contemporary pieces that stand the test of time.

Since opening our first boutique in Chapel St, Melbourne. CALIBRE has grown its boutique presence across the country and is available to shop in Australia's premier shopping precincts.

To this day, CALIBRE remains a family-owned business and operates out of Melbourne, where craft and culture is cultivated with a focus on purely in-house designed product. Creating unique pieces for unique individuals.

About The Role:

We are on the lookout for a proactive, detail-oriented Customer Service & Administration Assistant to join our team. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional customer service while keeping office operations running smoothly.

This is a varied role combining customer support, eCommerce operations, general administration, and reception duties. You'll be at the heart of the business, ensuring every customer and team member has a seamless experience.

Responsibilities include but are not limited to:

Customer Service

• Provide professional, friendly support via phone, email, live chat, and social channels.
• Resolve customer issues related to orders, shipping, returns, and product enquiries.
• Assist with sizing recommendations, product knowledge, and VIP queries.
• Respond to customer reviews and feedback.
• Ensure service aligns with ACCC consumer law and brand standards.
• Work closely with eCommerce, warehouse, and retail teams to resolve any cross-functional issues.

eCommerce Operations Support

• Assist with product uploads, inventory accuracy, and online order data across Shopify and Apparel21.
• Support product listings, returns processing, and promotions.
• Liaise with warehouse and courier partners to ensure smooth order fulfillment.

Reception & Administration

• Greet visitors and answer incoming calls in a professional and warm manner.
• Coordinate internal meetings, book flights or couriers, and handle general office admin.
• Process incoming/outgoing mail and deliveries.
• Complete retail admin tasks e.g. alterations.
• Maintain and update the internal help center with new or recurring information.

General Office Duties

• Keep the front desk and shared areas tidy and well-stocked.
• Manage supplies ordering, including stationery, kitchen items, and other essentials.
• Act as the go-to person for general office support and communication flow.

About you:

• 1–2 years' experience in a customer service, admin or eCommerce role (retail/fashion preferred)
• Excellent verbal and written communication skills.
• Strong attention to detail and time management.
• Proficiency in systems like Shopify, Apparel21, Microsoft Office, Gorgias (or similar).
• Comfortable switching between customer support, admin, and operational tasks.
• Friendly, professional, and confident working with both customers and team members.

Why Join CALIBRE?

At CALIBRE, confidence starts with our people. We back talent, encourage growth, and create space for you to do your best work. Here's what you can look forward to:

• Opportunity for autonomous creative thinking, strategic planning and innovation
• Strong salary package
• Collaborative and team-oriented culture
• Growth opportunities
• Great staff discount

What Matters Most to Our Team

We understand that everyone is unique. At CALIBRE, we emphasise communication between teams so that we co-exist in an environment that facilitates learning, teamwork and enjoyment. Our teams project our values throughout each and every day, reflected through their actions and mindset.

Our company's structure ensures that every voice is heard, and each contribution made by team members can inspire change through our agile decision-making processes.

How to Join Us:

If you have a genuine passion for the fashion industry and bring a professional, enthusiastic approach to the role, we invite you to apply for this exciting opportunity to be a part of the CALIBRE team.

You can also apply directly via our careers page , or alternatively, send your resume through to